Recepcionista hotel- Canfranc estación Royal Hideaway Hotel
Canfranc Estación, a Royal Hideaway Hotel, Huesca, España
Tipo: Tiempo completo / Full time
Publicado hoy / Posted Today
Responsabilidades
* Organizar todas las tareas propias del departamento de Recepción con los clientes hospedados en el Hotel, desde antes de su llegada, durante su estancia y hasta la salida, y en concreto:
o Formalizar las llegadas check‑in y bienvenida de clientes
o Formalizar las salidas (check‑out) y despedida de cliente
o Atención al cliente tanto personal como telefónica, durante toda la estancia
o Funciones de conserjería y consigna
o Revisión de reservas
o Auditoría nocturna
o En general otras tareas encomendadas por el jefe de recepción
* Formación: Grado en Turismo, Máster en Marketing o similar.
* Imprescindible formación específica en calidad turística.
Requisitos
* Experiencia: mínimo 2 años en atención al cliente y calidad en sector hotelero.
* Idiomas: inglés alto, valorable otros idiomas.
* Se valorarán conocimientos en: ofimática, hostelería, CRM, normativa ISO.
Beneficios
* You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.
* We understand that a committed and experienced team is essential for growth.
* That's why we have specific career plans available in different areas of the company, which you can join.
* You will have access to the best training programs in the market, tailored to your position within the company.
* Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand.
* This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates.
* We want you to join us in our commitment to building a better future!
* Exclusive discounts on hotels and travel for you, your family, and friends.
* Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
* Ongoing discounts with various companies related to leisure and free time.
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