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Premier Customer Loyalty Team
is a customer-focused, high-performing group that sets the standard for engagement, compliance, and adaptability. As a Premier Customer Account Manager at Evoke, your mission is to maximize portfolio performance while delivering an exceptional experience to our most valued customers. This role combines analytical expertise with relationship management, requiring you to assess portfolio trends, understand customer behavior, and act as a trusted point of contact. By leveraging data-driven insights and customer feedback, you will implement targeted strategies that drive retention, growth, and long-term loyalty, directly contributing to sustained revenue and business success.
Portfolio Management: Manage a Premier Customer customer portfolio, focusing on retention, loyalty enhancement, and value extraction. Strategic Analysis: Utilize CRM tools and data analysis to monitor portfolio trends and customer behavior, identifying opportunities for targeted promotions and engagement strategies.
Promotional Strategies: Inform and offer tailored promotions to customers, aiming to increase loyalty and enhance the overall customer experience.
Event Management: Engage with customers face-to-face during events to strengthen relationships and ensure a cohesive experience.
Account Managers operate a variety of 8-hour shifts, scheduled according to business needs, from Monday to Sunday.
Bank Holidays are treated as regular working days
and are included in the annual holiday allowance.
All schedules and shift allocations are determined by company needs.
Minimum 3 years' experience as an Account Manager
or 5 years' experience in the online gaming industry
.
Strong
analytical skills
, with proficiency in
Excel and MS Office
.
Proven
sales expertise
, including the ability to upsell and cross-sell to high-value clients.
Fluent in Spanish and English
, with excellent written and verbal communication skills.
Experience in
internet/e-commerce
and customer-centric roles.
Strong team player who is also
self-motivated
and able to work with minimal supervision.
Strong understanding of the
Spanish market
and customer behavior.
Results-driven
with a proactive approach to tasks and projects.
Excellent
typing and conversational skills
.
Financial:
Competitive salary and Performance related bonus.
Hybrid working:
Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
Tools and services to help support your well-being, including support with mental health and financial education.
The power behind big name brands William Hill, 888 and Mr Green,
evoke