QA Analyst (GDL based - On Site)
Company Overview:Age of Learningis the leading developer of engaging and effective Pre-K through 5th grade learning resources that help children build a strong foundation for academic success and a lifelong love of learning. The companys research-based curriculum, developed by education experts, includes the award-winningABCmouse.comEarly Learning Academy, as well as the adaptive, personalized school solutions,My Math Academy,My Reading Academy, andMy Reading Academy Espaol. Having served over 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children.
Summary:Age of Learning is seeking a full-time experienced QA Analyst to join our team in our Guadalajara office. Thisindividual will participate directly in the development process to ensure that all software releases meet thehighest quality standards. While automation experience is a plus, it is not required for this role.The ideal candidate will have exceptional knowledge of QA testing processes and procedures with the ability towork closely with development, product, and management teams to establish quality benchmarks and managethe end-to-end testing process. The QA Analyst will also contribute to the quality, stability, and performance oflive products through monitoring and issue management. This role is perfect for someone who is keen to applytheir testing skills in a dynamic environment and contribute to the delivery of high-quality software.
Responsibilities:
* Participate in thorough testing across all products.
* Support the development and implementation of testing strategies, standards, and best practices to meet quality goals.
* Collaborate with cross-functional teams (Development, Product Management, etc.) to ensure seamless and timely releases.
* Conduct manual testing efforts, with an option to explore automation solutions, if beneficial.
* Assist in managing the bug reporting process and ensure accurate documentation of defects.
* Monitor player or user feedback on live issues, bugs, and service interruptions through support channels.
* Work with customer support teams to prioritize and address player-reported bugs or concerns.
* Help maintain a culture of professionalism and continuous improvement within the team.
Required Qualifications:
* Bilingual English and Spanish (verbal and written) in a business setting
* You have a solid understanding of the full software development life cycle, from ideation to release
* You have excellent attention to details
* Strong understanding of QA methodologies: functional, regression, smoke, end-to-end, API, performance, and usability testing.
* Experience testing across multiple platforms: Web, iOS, Android, and Chromebooks (common in schools)
* Strong understanding of bug management systems (e.g., JIRA, Bugzilla)
* Familiarity with source control systems (e.g., Git) and branching schemes
* Experience working in agile environments, participating in sprint ceremonies,
* Ability to communicate software issues clearly to development and management teams
* 3+ years of experience in a QA role
Preferred Qualifications
* Bachelors degree in computer science, Information Systems, Engineering, or a related technical field.
* Excellent documentation and communication skills for cross-functional collaboration with product, engineering, content, and curriculum teams
* Ability to mentor junior testers or contribute to improving QA processes
* Strong analytical and problem-solving skills, with a focus on root-cause analysis
* Familiarity with education technology products
An Equal Opportunity EmployerAge of Learning, Inc. (the Company) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender expression, age, physical or mental disability, medical condition, pregnancy, veteran or military status, marital status, sexual orientation, gender identity, domestic partner status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
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