Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
Role purpose:
The role is responsible for the functional support of S/4Hana business application together to deliver functional solutions in projects.
The major purpose of the role is to serve locations running S/4 as their ERP platform.
Responsibilities:
1. Issue resolution on incidents and problems for the live units in S/4Hana in scope for SAP PM module
2. Provides application maintenance, 2nd and 3rd level production support services toward the supported live locations globally
3. Provides appropriate solutions upon Business Area requirements
4. Service and Change request management
5. Ensure stable business process continuation and improvements
6. Functional solution delivery in SAP projects
7. Works independently on larger, complex project assignments
8. End to end accountable for the tickets assigned to him/her and managed to be delivered on the best quality and timely manner
9. Guide developers and testers
10. Dedicated a high focused business support during period end closing and critical business activities like shipping and manufacturing, etc.
11. Design, configure, test and train business solutions in collaboration with solution/architect team
12. Participate in hyper care and take over location support from project team
13. Proactive system improvement proposals and initiatives
14. Preventive business process support
15. Works closely with business support departments to translate business requirements into feasible solutions
16. Close working relationship with technical, solution delivery, architect, analytics, basis and authorization teams all involved in the different business support processes
17. Come up continuously with business and process related improvement ideas
18. Provide and maintain process documentations like problem, incident and change management
Requirements:
19. Minimum 5-7 years of relevant experience in a comparable role within SAP (ECC6/ S4 Hana) with hands-on application management or project organization
20. Experience with SAP PM module
21. Experience in manufacturing environment is preferred
22. IT/ Business degree or equivalent
23. SAP certification is preferred
24. In depth understanding of the business processes related to the SAP applications and modules
25. Expert SAP knowledge with configuration and trouble shooting skills
26. Fluency in English (verbal and written)
27. SAP implementation and post live support experience in multinational environment
28. Knowledge of basic change management procedures within IT (ITIL)
29. Debugging experience is a plus
What we offer you:
30. Working at the world's only fully integrated aluminum and leading renewable energy company
31. Diverse, global teams
32. Flexible work environment/home office
33. We provide you the freedom to be creative and to learn from experts
34. Possibility to grow with the company, gain new certifications
35. Attractive benefit package
Hydro values diverse skills and perspectives among employees. We encourage all qualified candidates to apply. Qualified applicants will be considered regardless of race, religion, nationality, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. We strive to provide equal opportunities for all to contribute and succeed with us.
Applications from severely disabled and equally disabled people will be considered with equal suitability.