Overview
Job Opportunity: IT Support Technician Level 2 at AVASO Technology. We are seeking an experienced IT Support Technician to join our team in Cartagena, Spain. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires strong technical skills and a customer-focused approach. AVASO Technology is a global provider of IT solutions and services, offering desktop support and managed services to clients worldwide.
Responsibilities
* Provide day-to-day local desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve hardware, software, and application issues in a ticketing system.
* Facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
* Perform Break Fixes, fault diagnosis, and resolution; provide fault analysis for customers on core operating systems and platforms; apply desktop fault resolution for the approved application suite.
* Install, upgrade, support, and troubleshoot Windows operating systems (XP, Windows 7, Windows 8.1, Windows 10) and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
* Have basic knowledge of macOS to support Apple PC users.
* Install, upgrade, support, and troubleshoot printers and computer hardware.
* Perform general preventative maintenance tasks on computers, laptops, and printers.
* Use diagnostic tools to troubleshoot problems related to network connectivity and workstation hardware/software.
* Apply a broad IT background with understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
* Work in a project-based environment requiring flexibility and teamwork.
* Support with Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise antivirus solutions, and helpdesk ticketing systems.
* Manage mobile devices (iOS and Android), enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
Qualifications
* Bachelor's degree or equivalent in Computer Science or related field.
* CompTIA A+, Microsoft Certified Professional (MCP) or better.
* Minimum of 4 years of IT experience.
* Experience with Windows 7-10, Active Directory, GPOs, MS Office 365, hardware installation and troubleshooting, enterprise antivirus solutions, and helpdesk ticketing systems.
* Part-time availability.
Additional Information
Information Technology, Desktop Support, Virtual Private Network (VPN), Networking, IT Hardware Support, Cisco Net.
EEO Statement
AVASO Technology does not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and provides equal employment opportunity.
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