What you will do
* Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel.
* Assists guests descending from cars and issues appropriate valet parking ticket to guests who want car parked.
* Gives verbal greeting to guests arriving or departing on foot.
* Opens hotel doors for all guests.
* Escorts guests to their rooms delivering their luggage upon check-in and picks up luggage from room upon departure.
* Unloads guest luggage from car, tags it and issues claim tickets to the guest.
* Loads guest luggage to car upon their departure.
* Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions.
* Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxis as needed.
* Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
* Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
* Greets all guests passing through Front Door and offers them assistance if needed.
* Provides a high level of cleanliness on the driveway and hotel entrance.
* Works harmoniously and professionally with co-workers and supervisors.
* Ability to project an image of friendliness, professionalism, and willingness to provide personalized services to guests.
* Ability to work closely with the Front Office.
* Ability to keep the Front Desk well informed as to any guest problems, special requests, complaints, etc.
* Ability to maneuver luggage carts, heavy and awkward crates around the hotel.
* Ability to report deficiencies noted in guest room and on guest floors to the Front Desk staff.
* Ability to respond properly in any hotel emergency or safety situation.
* Ability to perform other tasks or projects as assigned by hotel management and staff.
What you bring
* Reading, writing, and oral proficiency in the English language, excellent communication skills are essential.
* Must have excellent personal presentation and interpersonal skills. The ideal candidate will also have a warm welcoming smile, a positive attitude and be knowledgeable about the local area.
* Must be able to prioritize and multi-task, and have a high attention to detail.
* Must be able to work a flexible schedule, including days, nights, overnight, weekends & holidays.
* Physical by nature, this position requires standing for 8 hours per shift and requires candidates to have the ability to lift and push.
* High school education or equivalent experience is required.
* Work Experience: 2 Years
* Degree: Professional /Technician
* Languages: Spanish / English
* Language Ability: High
What we offer
* Competitive Salary, wages, and a comprehensive benefits package
* Excellent Training and Development opportunities
* Complimentary Accommodation at other Four Seasons Hotels and Resorts
* Complimentary Dry Cleaning for Employee Uniforms
* Complimentary Employee Meals
* Discounts at our hotel restaurants
* Discounts on local services
* Possibility of accommodation and transportation to work (at a reduced cost)
Schedule & Hours
Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).
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