With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S;) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S; and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S;, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.
Customer Presales & Retention, Microsoft Advertising Services, Partner Enablement, Store Sales & Support (CAPS) is a support business unit with a portfolio of different proactive and reactive support and service teams. Our services support a breadth of scenarios that include helping customers buy online at the Microsoft Store, helping Small and Medium Business (SMB) customers advertise to millions of consumers on Bing, helping support partners grow their businesses, and helping acquire and retain SMB customers.
The Partner Enablement team enables partners to build and grow their cloud practices and make it easier for them to do business with Microsoft. Within this team the proactive programs team works with the partners on enablement, pre
- sales, deployment and white glove experiences.
We are looking for a Director Partner Enablement (Proactive Programs) who is passionate about driving our Partner capability and helping them build their business on the Microsoft cloud platform. This is a Integral role accountable for a portfolio of services offered to the partners on the MAICPP (Microsoft AI Cloud Partner Program), maintaining world-class delivery execution rigor, and cultivating expertise across all the Microsoft solution areas and partner programs. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
Organizational Leadership: You will lead an org of 100 technical resources, and approximately 100 delivery partner advocates and specialists, spanning multiple geographies by practicing leadership principles, driving accountability and attracting/ retaining great people.
Response and Resolution: You will manage the stakeholder and partner relationship with regards to partner proactive programs and acting as an escalation point for technical consultants and advocates to remove roadblocks and help prioritize partner issues at a global level.
Readiness: You will ensure your team has the technical skills needed to provide a great Partner experience, and you will collaborate with engineering /product teams to fill document gaps regarding new and existing technology
Offering/Process Improvement: You will communicate aggregated Partner feedback and set operational frameworks and standards to drive offering and process improvements
Business Integration: You will identify opportunities to collaborate effectively across other teams and organizations to enable a great Partner experience
**Qualifications**:
**Requirements**:
- Established experience of managing multiple managers, knowledge of managing M1’s.
- Managing cloud technology is a required skill as this position would need deeper engagement with field sales team Azure is desirable.
- Experience in managing/leading Cross geo teams/projects as this role would span across Asia, EMEA (Europe Middle East Africa) and Americas. Deeper cultural understanding of these regions is needed.
- Experience in managing and scaling large organizations.
Desirable Experience:
- Strong customer service, communication, and interpersonal skills.
- Ability to set and communicate team and individual goals and communicate strategy, tactics and behaviors needed to achieve those goals.
- Flexibility and ability to adapt to ambiguous and changing situations.
- Ability to manage high pressure situations
Language Qualification
English Language: fluent in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialize