**IT Service Desk Technician**
**Permanent contract**/ Marbella, Spain
Sommet Education is a hospitality management and pastry & culinary arts education group of more than 1200 employees that is home to five leading brands: Glion Institute of Higher Education, Les Roches Integral Hospitality Education, Ecole Ducasse, Invictus Group and the Indian School of Hospitality. Our headquarters are based in Lausanne, Switzerland, with additional hubs in Marbella, Spain (Accounting) and London, UK (Enrolment, Marketing and Digital).
You share our values: Development, Distinctiveness, Joint commitment, Openness and Sense of service.
**Qualifications**:
- IT Technician apprenticeship / FP Superior en Administración de Sistemas Informáticos en Red (ASIR)
**Experience**:
- IT background with at least 3 years of recent experience in IT
- Previous experience in education a plus
- ITIL knowledge is a plus
- ServiceNow
- Microsoft O365 Apps
- Microsoft Azure Active Directory
- Microsoft Intune
- Salto environment is a plus
**Key responsibilities**:
- Provide remote (worldwide) and on-site technical support to users operating in a Windows environment
- Provide IT support according to the Best Practices in place and the Service Management framework
- Track all support needs and resolution in the Service Desk ticketing system
- Identify, escalate and follow-up incidents / requests
- Install and upgrade PC hardware and software
- Support audio and video equipment in the conference rooms
- Setup and configure new hardware
- Keep track of equipment / consumable spares and maintain hardware inventory
- Maintain the inventory system up to date
- Install and manage miscellaneous hardware drivers and equipment
- Follow-up on IT repairs with suppliers and keep employees informed
- Manage purchase orders from the initial request to the delivery to the requestor
- Create and maintain knowledge base documentation
- Troubleshooting basic network problems
- O365 Basic Admin Support
- Testing updates / patches before the production rollout
- Deliver specific training to staff (induction)
- Maintain good relationships with local suppliers