Cloud Operations Lead Mission Description We are seeking a highly skilled and motivated Cloud Operations Technical Lead to oversee the day-to-day operations, performance, and reliability of our cloud infrastructure. This role requires deep technical expertise combined with strong leadership capabilities to ensure stability, scalability, and security across multiple cloud environments (AWS, Azure, OpenShift). The ideal candidate will excel at leading technical teams, driving automation, and maintaining robust operational processes. Preferred Experience Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience). 5 years of experience in cloud infrastructure and operations. Demonstrated experience leading technical teams in cloud operations, infrastructure, or DevOps environments. Strong experience writing Infrastructure as Code (IaC) using CDK, Terraform, CloudFormation, or equivalent. Strong experience with automated deployment tooling such as AWS CodePipeline/CodeBuild, Azure DevOps, or similar CI/CD solutions. Solid understanding of multiple cloud services in AWS and/or Azure. Good knowledge of server operating systems, networking, data stores, databases, and identity & access management. Experience managing priorities, delegating tasks, and ensuring timely delivery of operational and project objectives. Required Technical Skills Proven hands-on experience in cloud computing (Microsoft Azure, AWS). Infrastructure as Code automation with Terraform. Experience with Azure networking tools (VNET, BGP, etc.). End-to-end DevOps automation via CI/CD to deploy IaC (e.g., ADO, GitHub Actions, Jenkins, or equivalents). Ability to manage infrastructure environments, configurations, and workflows through self-service automation. Proficiency in scripting languages such as Python, PowerShell, YAML, KQL, or others. Experience with automated testing frameworks and testing harnesses. Strong understanding of operational stability, security controls, and Policy-as-Code via IaC automation. Other Skills & Abilities Strong stakeholder management skills, with the ability to communicate complex technical concepts to non-technical audiences, including senior leadership. Familiarity with Agile methodologies and ITIL-based service management practices. Interpersonal Skills Organized, quality-oriented, and able to effectively manage time and priorities. Excellent written and verbal communication skills in English. Leadership: Proven ability to lead, mentor, and motivate technical teams. Clear Communication: Ability to simplify and convey complex ideas to technical and non-technical audiences. Collaboration: Strong cross-team and cross-department cooperation skills. Problem-Solving: Makes sound decisions under pressure and resolves issues efficiently. Adaptability: Thrives in fast-paced and evolving environments. Conflict Resolution: Handles disagreements constructively while maintaining team cohesion. Customer Focus: Prioritizes service reliability and user satisfaction. Business Travel Yes (as required). Technical Environment AWS & Azure Cloud Platforms OpenShift (nice to have)