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WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.
About The Position
As a Technical Account Manager, you will oversee thriving customer relationships as the customer’s guide to achieving exceptional security. You will serve as the customer’s trusted security advisor and function as an extension of their team, imparting technical and security guidance and best practices. You will learn to be the partner’s / customer’s chief navigator, charting a path towards security maturity, mapping its journey, and architecting a resilient posture. Further, as a customer advocate, your intimate knowledge and understanding of our customers will help shape the development of our cutting-edge technology and service. This role will be based in Spain.
A day in the life...
Technical Account Managers at WatchGuard have a slightly different day-to-day than a traditional TAM because of the nature of cybersecurity and the high-stakes environment that MDR services operate in. MDR providers focus on proactive threat hunting, monitoring, detecting, and responding to security incidents for their clients. As a TAM, you will be responsible for meeting with partners/customers to review their security posture, focusing on security alerts, incidents, emerging threats, and support tickets. You will also act as an escalation point for communication issues with SOC or Support teams. Additionally, you will document your learnings to share with teammates and clients.
Skills And Qualifications
* Customer-focused, data-driven, and process-oriented professional with Windows systems administration experience.
* Proven success in a technical customer-facing role.
* Ability to work well in a fast-paced environment with positivity and integrity.
* Committed to professional development and business growth in a rapidly expanding market.
* Ability to handle ambiguity, communicate effectively with partner teams, and understand the customer experience.
* Fluent in Spanish and English; knowledge of German is a plus.
Experience
* 5+ years of technical account management or 2.5+ years in a cybersecurity technical customer-facing role.
Why Work for WatchGuard?
WatchGuard is a global leader in network security, endpoint protection, multi-factor authentication, and secure Wi-Fi. Our products are trusted worldwide by over 18,000 resellers and service providers, protecting more than 250,000 customers. We value diversity, equity, and inclusion, fostering an environment where all voices are respected. We also prioritize work-life balance with flexible work arrangements and caregiver support benefits. Learn more about our culture at our website. We participate in E-verify and provide reasonable accommodations for individuals with disabilities.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Computer and Network Security
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