Hello! At Factorial we're looking for a **Payroll Consultant for the German Market (for our headquarter in Barcelona) to make sure our clients have the best onboarding experience.**Ready to be part of the challenge? You will be responsible for **onboarding new clients to our HR software, gathering their feedback ensuring that they use the platform to its fullest. One of your greatest challenges will be to make sure our product can be **fully adapted to the client's needs. This requires you to perfectly understand their processes and problems and detect possible improvements and opportunities in the product.****What will you be doing?
* Onboard clients to our payroll product by assisting them via video calls and email until Factorial is fully implemented in their organisation.
* Take a consultative approach to offer clients a customised experience in setting up their accounts.
* Understand our clients' needs and challenges and gather their feedback.
* Collaborate with the product team to enhance our payroll product—you’ll have a direct impact on the solutions we create!
* Share insights for improvement to help us shape the best client journey.
**Your Profile
* **Knowledge of **German payroll is essential.
* Experience with **DATEV (or other german payroll softwares) is a big plus!
* **Language skills: Native-level German speaker and fluent in English (both written and spoken).
* **Proactivity: You will need to find effective ways to ensure accounts are fully activated, providing clients with a seamless implementation experience.
* **Fast Learner: You can quickly become an expert on the software and easily stay up to date on product improvements.
* **Problem-solving mindset: You’re able to propose alternative solutions and workarounds for unexpected client requests.
* **Analytical skills: While onboarding clients, you’ll need to understand the specifics of the market and translate this knowledge into actionable insights for our Product team.
* **Experience: Previous experience as an Onboarding Specialist, Implementation Owner, or Client Success Specialist is a plus.
**Perks of being part of our team
* High growth, multicultural and friendly environment
* Save expenses with Cobee and get your salary in advance with Payflow
* Healthy life with Gympass ♀ and Alan as private health insurance
* Language classes with Yolk Academy
* Syra discounts, Nora & Apeteat lunch
* Flexible schedules ⏰, pet Friendly and no dress code!
About us **Factorial is an **all-in-one HR Software fast-growing company founded in **2016. Our mission is to help **SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over **+900 people in Barcelona, Brazil, Mexico, and EEUU offices. ****Our Values
* **We own it: We take responsibility for every project. We make decisions, not excuses.
* **We learn and teach: We're dedicated to learning something new every day and, above all, share it.
* **We partner: Every decision is a team decision. We trust each other.
* **We grow fast: We act fast. We think that the worst mistake is not learning from them. Wanna learn more about us? Check our website!