We are looking for an Italian-speaking Customer Service Agent for our office in Mijas/Fuengirola, near Malaga.
This role is an in-person position for 6 months at our call center in Fuengirola.
What we offer:
A full-time position, 8hrs a day / 5 days a week
Rotating shifts:
Monday to Friday: 9:00 AM to 7:00 PM and Saturdays 9:00 AM to 5:00 PM (This may change in the future)
Full training to join your new role
What do Customer Service Agents do at Sector Alarm?
Your role will involve:
Responding to requests from our Italian clients via phone, email, and chat.
Providing initial technical support.
Scheduling maintenance interventions for our clients.
Offering billing solutions.
You will work closely with various departments at a fast pace, in a changing context.
Your overall mission is to listen to the needs of clients and offer them the best possible solution.
Who are you?
You...
Speak Italian at a native level, both orally and in writing.
Speak English or Spanish at a professional level.
We value if you...
Have experience in a customer service-related field
Have good communication and active listening skills.
Are adaptable, someone who enjoys challenges and working towards common goals.
Are comfortable with computer tools and the phone as main working tools.
Why work at Sector Alarm?
International Nordic-style workplace with around 300 customer-oriented employees.
A great mix of colleagues from Italy, Sweden, Norway, Spain, Finland, Ireland, France, and Portugal.
Free lunch and breakfast every day in our cafeteria.
Inclusive and social work environment; we organize significant events during our annual launches.
Personal and professional development and excellent career opportunities.
If you want more information about customer service, check out our Instagram account @sectoralmcs.
Looking forward to meeting you