IT Support Specialist – Level 2Location:
Barcelona, Spain (on site)Workload:
Full-TimeStarting date:
July 1, 2025Contract:
6-Months + Quarterly ExtensionsJoin a leading global organization’s internal IT department as an IT Support Specialist (Level 2), providing hands-on and remote technical support across a wide range of systems, hardware, and applications. You’ll be part of a tech operations team that plays a key role in ensuring seamless employee experiences with technology.What You’ll DoProvide on-site support and remote assistance for laptops, desktops, mobile devices, printers, and other peripheralsTroubleshoot and resolve software and hardware issues, escalating when necessaryDocument incidents and solutions in ServiceNow and internal knowledge bases (e.G., Atlassian Confluence)Ensure compliance with SLAs and support inventory management of hardware and software assetsPlan and execute hardware refresh cycles and corrective maintenance activitiesManage vendor warranties and coordinate with third-party providersOptional:
Provide Apple ecosystem support – MacBook Pro, iPhone, iPadTechnology You'll Work WithHardware:
HP laptops & docking stations, Jabra headsets, Apple devices (optional), Ricoh printersSoftware & Platforms:
Microsoft Windows 10 / 11, Microsoft 365 (OneDrive, SharePoint)Cisco Webex TeamsAdobe Reader / DCWeb browsers (Edge, Chrome)ITSM (ServiceNow)Palo Alto SASE, Crowdstrike Falcon (nice to have)What We’re Looking For1+ year of experience in on-site IT support, including hardware and software troubleshootingStrong knowledge of Windows OS, Office 365, antivirus, and standard IT equipmentFamiliarity with ServiceNow or similar ITSM toolsApple ecosystem knowledge is a plusComfortable planning and managing refresh cycles and incident resolutionAssociate or Bachelor's degree in IT, Telecommunications, Systems Electronics, or a related fieldLanguage Requirements:
Spanish:
Fluent (required)English:
Upper-Intermediate
#J-18808-Ljbffr