Accenture, recognized as a Great Place To Work®, is a leading general professional services company that helps major businesses, public administrations, and other organizations around the world develop their digital core, optimize their operations, accelerate revenue growth, and improve services for citizens, creating tangible value at speed and scale.
Success in the digital age means achieving consumer relevance at scale. How do companies do this? By delivering the right experiences to the right consumers at the right times. We offer a full suite of digital marketing and technology services to help the world's leading brands drive marketing performance by simultaneously increasing brand equity, operating efficiencies, and ROI.
People Leadership & Operational Oversight
- Lead, coach, and direct a team of in-market Concierge Specialists, aligned to Global strategy.
- Oversee partner allocation, ensuring balanced workloads within the 1:15 service ratio model.
- Ensure language coverage and time‑zone alignment across all served markets.
- Monitor and uphold delivery quality, conducting QA reviews, and performance calibration.
- Manage regional escalations and support issue resolution involving SAP market units.
Delivery Excellence
- Ensure consistent execution of partner cadences, enablement, and planning cycles.
- Conduct roll‑up reporting on partner performance, marketing activity impact, and engagement.
- Drive operational standards, playbook adherence, and SAP marketing process compliance across the hub.
- Track and report hub-level KPIs, such as partner satisfaction, engagement levels, and marketing / sales metrics.
Stakeholder Engagement
- Act as the primary liaison between SAP regional teams, global governance, and the Concierge Specialist delivery pod.
- Communicate program updates, process changes, and best practices from SAP Global Partner Marketing to the regional team and its supported partners.
- Partner with SAP regional teams to align on strategic priorities and coordinate escalations.
Strategic Support
- Provide limited direct support to select high-priority or escalated partners in collaboration with the assigned Specialist.
- Identify regional trends, risks, and opportunities, relaying insights to global governance and SAP stakeholders.
- Contribute to continuous improvement initiatives, including tooling, templates, and reports.
What do we expect from you
- 6–8+ years of experience in B2B or partner marketing, customer success, or marketing operations.
- Experience leading teams in a service delivery or operations environment.
- Strong understanding of channel/partner ecosystems and multi-country delivery models.
- Data-driven mindset with experience reviewing funnel analytics and reporting trends.
- Exceptional communication and stakeholder management skills.
- Familiarity with marketing automation, CRM tools, and campaign management workflows.
- Ability to drive consistency and quality across a multilingual, multi-country team.
At Accenture, a company recognized as a Great Place To Work®, we are committed to a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. This connection enables us to uphold our culture of inclusion and diversity and be, according to Refinitiv, the most diverse company in the world.
Additionally, we offer you other benefits such as:
- Medical, Life, and Accident Insurance
- Medical service and wellness programs
- Flexible compensation program and stock purchase
- Flexibility programs (schedules, days off, vacations...)
- Individualized training itinerary
- Sustainability programs and Accenture Foundation
- Employee network for diversity
- Other benefits: Bankinter office with special conditions and profit sharing
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
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