We are seeking an experienced Helpdesk/Systems Engineer on behalf of a Gibraltar based client. The company is based in Gibraltar GX11 1AA
You will be part of a small and dynamic team that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.
Helpdesk/Systems Engineer Responsibilities:
- Manage and monitor all installed systems and infrastructure
- Proactively ensure the highest levels of systems and infrastructure availability
- Manage and document system configurations.
- Participate in the design of information and operational support systems incl. redundant and high availability server,
network, VoIP and mass storage deployments.
- Write and maintain custom scripts to increase system efficiency and minimising human intervention
- Evaluate systems, as well as overall architecture and performance, to recommend improvements.
- Design and maintain disaster recovery plans, and enforce backup and archival procedures.
- Design, implement and promote high levels of security practices and procedures across all systems and data.
- Incident and Problem Management
- Responding within agreed SLAs to call-outs, incidents or problems;
- Prioritising and managing open cases at one time;
- Accurately record, update and document requests using the IT service desk system.
- Liaise with vendors and other IT personnel for problem resolution
Helpdesk/Systems Engineer Requirements:
- Exposure to installing and configuring a variety of computer hardware such as mobile devices, desktops, servers (HP,
IBM, Dell), network devices (switches, routers, firewalls, access points), and storage arrays
- Proven working experience in installing, configuring and troubleshooting high availability Windows and UNIX /Linux
based environments.
- Experience working with virtualization technologies and systems (e.g., VMware, Hyper-V)
- Experience in configuring and managing monitoring systems (incl. Nagios, Zabbix, OpenNMS, Netflow)
- Solid networking knowledge (OSI network layers, TCP/IP)
- Proven working experience with network switches, firewalls and large WiFi deployments (Cisco, Unifi).
- Configuring and maintaining VPN technologies and configurations an advantage (OpenVPN, IPSec) Working with VoIP
systems including SIP and IP telephony solutions (Avaya, 3CX)
- Knowledge of mass storage systems including SAS, SATA, RAID arrays, volumes, LUNs, iSCSI, NFS and SMB
protocols, and Block and File level Snapshot technologies.
- Experience working with high availability DAS, NAS, SAN architectures (e.g., HP MSA, QNAP, Synology)
- Solid Cloud experience, preferably in Azure, Office 365 environments
- Backup and Recovery Technologies
- Domain and DNS Management
- Incident Management / Service Desk / Technical Support (ITIL an advantage)
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- La Línea de la Concepción, Cádiz provincia: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Work Location: One location