Requirements
* Over 10 years of hands-on experience in Customer Service Strategy, Operating Models, CRM technologies and Commercial Models, either in consulting or within leading industry organisations.
* Deep understanding of digital trends and technologies including cloud platforms, data architectures, analytics, customer experience, digital marketing and Generative AI.
* Strong technical expertise in Customer Service Enterprise Architecture, CRM platforms (Salesforce, Dynamics), Omnichannel Solutions, and cloud environments (AWS, GCP).
* Experience with Design Thinking and Agile methodologies is highly valued.
* Fluent in both Spanish and English.
* University degree required.
The position is based in Madrid, following a hybrid work model with some days from home and others in the office, fostering collaboration and team synergy.
What We Offer
At Accenture, recognised as a Great Place To Work®, we embrace a hybrid work model that combines technology and human connection to maintain our inclusive and diverse culture. According to Refinitiv, we are the most diverse company in the world.
Additional benefits include:
* Medical, life and accident insurance
* Health services and wellness programmes
* Flexible compensation and share purchase plans
* Flexibility programmes (working hours, time off, holidays)
* Personalised training paths
* Sustainability programmes and Accenture Foundation
* Employee diversity networks
* Other benefits: Bankinter office with special conditions and profit sharing