Position summaryDrive continuous process improvement— especially mass processes — ensuring clear standards, operational efficiency, scalability, legal quality and reduced error rates.Main Duties and Responsibilities:
- Business and process analysis and optimization.
- Oversee critical processes. Identify recurring errors. Track cycle times, operational capability and productivity. Propose and support automation initiatives. Prepare management reports and monitor KPIs.
- Design and document workflows, standard operating procedures and checklists.
- Execution of projects within the time limit, budget and accepted quality.
- Monitor progress, work results and key aspects of the project in a measurable way and report them to the supervisor.
- Proposing corrective actions to improve project implementation using updated methods and tools.
- Serve as a key liaison between the legal department and other business functions and external stakeholders, ensuring alignment with company goals.Experience/QualificationsEssential
- Law degree.
- Minimum 2 years of experience in legal department, law firms, ALSP with operational environment or in-house legal operations. Involvement in process improvement, legal technology implementation and project management.
- Strong interest in operations, process improvement and technology.
- Analytical mindset.
- Critical and creative thinking.
- Outstanding organizational skills, demonstrable ownership and accountability.
- Communication skills.
- Ability to manage projects.
- Goal-oriented and positive attitude.
- Knowledge of Microsoft Office (with an emphasis on Excel) at an advanced level. Other tech tools are a plus.
- Be professionally fluent in English.Desirable
- A master’s degree, advanced studies in operations, Lean Six Sigma, legal project management, LegalTech or similar is a plus.Compliance ResponsibilitiesAll employees have a responsibility to support PRA’s compliance with applicable laws, regulations, internal policies, and risk management including:
- Taking accountability for their own actions, decisions, and professional conduct.
- Adhering to all relevant regulatory requirements, such as those set out by the appropriate regulator.
- Following the Company’s policies, procedures, and conduct standards at all times and participating in the management of risks.
- Monitor for and promptly escalate any actual or suspected non-compliance with policy, regulation, or breach of local legislation.
- Completing mandatory compliance and risk training in a timely manner and applying the learning in day-to-day activities.
- Contributing to a culture of good governance, risk awareness, and customer-focused conduct by embracing PRA’s values and Group Code of Conduct which adheres to the highest standard of ethics.
- Co-operating fully with internal reviews, audits, or regulatory investigations if required.
- All staff are expected to understand the compliance risks relevant to their role and seek guidance where appropriate.