Customer Service Manager - Spanish + English (C1) needed in Madrid!
Are you a dedicated and experienced professional with strong leadership skills and a passion for customer service? We are looking for a Customer Service Manager to join our team in Madrid. This is an exciting opportunity to contribute to a dynamic and growing company while working in a vibrant city.
Key Responsibilities
* Lead and manage a team of customer service representatives to ensure excellent customer experiences.
* Handle complex customer inquiries and provide timely, effective solutions.
* Develop and implement strategies to improve customer service processes and performance.
* Collaborate with other departments to enhance customer satisfaction and retention.
* Monitor and analyze team performance metrics to ensure high standards are met.
Qualifications
* Fluent in Spanish and English (C1) both written and spoken.
* Proven experience in customer service management or a similar role.
* Strong communication and interpersonal skills.
* Ability to lead, motivate, and develop a team.
* Problem‑solving mindset with a focus on continuous improvement.
What We Offer
* A competitive salary with a comprehensive benefits package.
* A dynamic and supportive work environment in the heart of Madrid.
* On-site work with opportunities for professional growth and development.
If you are looking to take your career to the next level and thrive in a fast‑paced, customer‑focused environment, we want to hear from you. Apply now to join our team in Madrid!
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