Customer success manager, midmarket, german speaker (strategic customer success team)

Renewals & Retention: Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value. Work closely with account teams to identify upsell and cross‑sell opportunities. Collaborate with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them. Lead efforts in contract renewals and negotiations.

• Build and nurture strong relationships with key stakeholders, deepening the overall contact list and acting as a trusted advisor.
• Manage a meaningful pipeline of high‑growth potential customers to ensure optimal retention rates, emphasizing TCV and long‑term partnership with a focus on delivering unique customer experiences.
• Collaborate closely with customer stakeholders to link key workflows within their marketing operations to the business value Semrush delivers, ensuring customers understand how specific features directly enhance their marketing objectives and performance.
• Advocate for customer needs and feedback within Semrush, staying informed about strategic objectives, market conditions, and competitive intelligence to identify opportunities and threats.
• Deliver best‑in‑class onboarding and implementation: execute consistent and efficient onboarding for new customers while simplifying the process where possible, and provide unique insights at each touch point.
• Consistently evaluate customers’ unique needs to identify growth opportunities for Semrush tools, and collaborate with Sales & Marketing to create expansion opportunities and product/platform upgrades.

• 3–5+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space.
• Strong pipeline management skills, allowing you to deliver renewals ahead of schedule.
• Proven track record of building strong relationships with varying levels of seniority.
• Experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers.
• Ability to deliver strong renewal results against a quota.
• Familiarity with managing Books of Business against ARR targets.
• Strong verbal and written communication skills, articulating complex concepts to technical and non‑technical audiences.
• General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
• Experience with upselling customers and generating qualified leads.

• Ability to navigate ambiguity and complexity, adapting in a rapidly changing global business environment.
• Experience with international companies (a plus).

• Unlimited PTO
• Hobby & team building budget allowance
• Employee Support Program
• Loss of family member financial aid
• Employee Resource Groups

Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensuring that everyone feels a sense of belonging in the workplace. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.