Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility, and Agility. We are a team of +600 people with offices in Lisbon, Porto, and Madrid.
Decskill operates in 3 main areas:
Decskill Talent:
providing our customers with an extension of their IT teams in technological aspects.
Decskill Boost:
specialized development to increase capacity and optimize Time-to-Market by creating and managing teams that deliver according to your needs at the desired speed.
Decskill Connect:
providing consulting services, implementation, and management of IT infrastructures.
Our practice results in creating value for our clients through skilled and motivated professionals, technology solutions, and value-added services that enable business operation and transformation.
What are we looking for?Our IT Service Management unit is growing, and we are seeking an experienced ServiceNow Architect. This role requires solid experience as a CSM architect, supporting cross-functional design issues, with a focus on the ‘OnePortal’ integration between Adobe and ServiceNow.
In this project:
You will join the Digital Transformation area of a global company specializing in SaaS technology for the travel industry. As a Solution Architect, you will work within a small team of specialists, supporting Business Analysts and a senior developer.
Responsibilities include:
Designing and leading the architecture of solutions on the ServiceNow Customer Service Management (CSM) platform.
Coordinating and executing the integration between the ServiceNow CSM portal and OnePortal (Adobe), including data modeling and synchronization.
Collaborating with development, integration, and product teams to ensure quality and consistency.
Participating in design sessions, providing strategic and technical insights.
Ensuring solutions comply with architecture, security, and scalability standards.
Proposing improvements to optimize service flows and user experience.
Documenting technical architecture, diagrams, and key processes.
Technical & Functional Experience:
Proven experience as a ServiceNow CSM Architect with strong technical and functional knowledge.
Experience designing CSM portals and integrating ServiceNow with external systems, including Adobe or similar solutions.
Knowledge in data flows, APIs, REST, SOAP, and service-oriented architectures.
Excellent communication skills in multidisciplinary environments.
Advanced English proficiency.
What can we offer you?
Be part of a talented team!
Incredible working environment!
Full remote work mode!
Opportunities to grow professionally with new ideas.
Location:
Preferably Spain or Portugal.
Interested?We value your talent. If you are eager to grow professionally, don’t hesitate to apply. At Decskill, we promote diversity and inclusion, valuing talent regardless of age, gender, ethnicity, or nationality.
Original job posting available on Kit Empleo:
https:
//www.Kitempleo.Es/empleo/219965367/lfp744-zf-116-servicenow-solution-architect-csm-global-travel-company-100-remote-logrono/?utm_source=html
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