Job Description: Account Manager (German + English)
Location: Malaga, Spain
Position Type: Full-time (39 hours per week, Monday - Friday, 9:00 AM - 5:30 PM)
Language Requirement: Fluent in German and English (C1+)
About Us:
We are a dynamic and customer-centric company based in Malaga, specializing in providing outstanding solutions and services to our diverse client base. Our team is passionate about delivering excellence and exceeding customer expectations. As an Account Manager, you'll be the cornerstone of our client relationships, driving growth and ensuring top-tier service delivery.
What You'll Do:
* Client Relationship Management: Build and maintain strong, long-lasting relationships with German and English-speaking clients. Act as their main point of contact, ensuring satisfaction and identifying new business opportunities.
* Account Growth: Work closely with clients to understand their needs, develop tailored strategies, and help them grow their business.
* Problem-Solving: Address client inquiries and issues promptly, working collaboratively with internal teams to find solutions.
* Project Coordination: Coordinate between different teams to ensure smooth and timely delivery of client projects.
* Reporting & Analytics: Provide clients with regular updates on account performance, offer insights, and create actionable reports to optimize strategies.
* Sales & Upselling: Identify opportunities for upselling and cross-selling services, working to increase account revenue while delivering valuable solutions to clients.
* On-Site Support: Be present at the Malaga office, collaborating with your team to ensure client needs are met efficiently and effectively.
What We're Looking For:
* Fluent in German and English (C1+): Excellent communication skills in both languages, with the ability to manage client relationships, both written and verbal.
* Proven Experience in Account Management: A background in account management or customer service, ideally in a B2B environment, is highly preferred.
* Strong Problem-Solving Skills: Ability to address client challenges quickly and effectively while maintaining a positive relationship.
* Sales-Oriented: Ability to identify and act on upselling opportunities while maintaining focus on delivering client satisfaction.
* Organized and Detail-Oriented: Capable of managing multiple accounts simultaneously and ensuring that all client needs are met in a timely manner.
* Collaborative Team Player: Comfortable working in a team environment and willing to share ideas, solutions, and feedback with colleagues.
Why You'll Love Working with Us:
* Vibrant Location: Work in the beautiful city of Malaga, known for its Mediterranean climate and rich cultural history.
* Career Development: We support your growth with opportunities for further training and career advancement.
* Collaborative Environment: Join a motivated team where your contributions are valued, and teamwork is key to success.
* Competitive Benefits Package: Enjoy a comprehensive benefits package, including health insurance, and a supportive work-life balance.
If you're a German and English-speaking professional with a passion for client success and account management, apply now to become an Account Manager in Malaga and help drive our company's growth