We are looking for a skilled Customer Administrator who will manage customer order portfolios and supervise customer deliveries.
This position is in Seseña (Toledo), so please keep it in mind. There is no option for teleworking. Novares is a manufacturing plant, and this role need to be done in plant. Own vehicle will be required to access the facilities. The work will be carried out on a split shift, Monday to Friday, on-site.
FinalityManage customer and/or supplier order portfolios and supervise customer deliveries.
Main Missions
1 - Manage shipments
Oversee the proper execution of shipments
Liaise with customers and give advance notification of any anomalies
Ensure coherence of the order book. If anomalies are detected, notify a senior manager
Analyse late deliveries weekly
Publish results every day, at the end of each week and at the end of each month
Occasionally print out shipment preparation lists to give to the store keeper
Manage stock by checking the various indices during modifications
Order suitable transportation means
Update the customer closure calendar daily
Inform the logistics department or the customer in the event of a non-compliance with production commitments, if there is a risk of delivery interruption
2 - Manage delivery calls
Check that E.D.I.s are correctly integrated
Retrieve requests from the web
Input requests that are not in E.D.I.
Ensure that the order book is kept up-to-date
3 - Help to manage internal and external flows in certain organisations
Help to create logistics department instruction sheets/procedures
Report to the logistics manager
Analyse causes and decide on suitable means and methods required to complete his/her assigned missions
4 - Manage logistic customers claims on Customer web portal
Analyse transportation
Analyse transportation costs
Check transportation invoices, check discrepancies, and validate the authorization for payment
Organise different transportation and manage internal shuttle buses
Print preparation
Essential Job Functions Abilities
Ability to contact customers in person and possess excellent communication skills
Able to prioritise and operate proactively
Other Skills Are Needed
Responsibilities in terms of Information Security
The role includes adhering to the company's ISO 14001 and ISO 45001 management system requirements, contributing to environmental protection, product quality, and operational excellence, so the successful candidate will be responsible for performing all duties in compliance with environmental legislation, quality standards, and the company's integrated management system, helping to maintain a culture of safety, sustainability, and continuous improvement.
Strong command of English
SAP
Patience / Tenancy
Problem solving
Communication
Adaptability
Information Security Responsibilities
The position requires compliance with the company's ISO 14001 and ISO 45001 management system requirements, contributing to environmental protection, product quality, and operational excellence. Therefore, the selected candidate will be responsible for performing all duties in accordance with environmental legislation, quality standards, and the company's integrated management system, helping to maintain a culture of safety, sustainability, and continuous improvement.
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