Company Description
We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology-driven solutions in the area of Business Process Outsourcing, making us unique within Bosch.
We work with leading companies across various sectors including automotive, travel, tourism, building, and telecommunications worldwide. Additionally, we serve other Bosch units, supporting colleagues and divisions within the Bosch Group.
As part of Bosch, we operate within the Building and Energy Technologies unit. Historically, we were part of Bosch Security Systems, managing product maintenance, emergency, and monitoring call centers.
Job Opportunity
Are you ready to embark on a new adventure with Bosch Service Solutions? Join our dynamic team in a stable, inclusive environment with ample career growth opportunities.
Key Languages
- French (C2 or full professional proficiency)
- English (C1, training provided)
Main Responsibilities
- Manage incoming contacts via phone, email, and letters
- Assist customers with product information, queries, and policy explanations
- Support customers through digital channels and outreach
- Collaborate with departments to resolve escalated issues
- Manage social media interactions for timely responses
- Represent the brand and deliver outstanding customer service
Recruitment Process
- Step 1: Interview with Talent Partner
- Step 2: Language proficiency check
- Step 3: Interview with Hiring Manager
Qualifications
- Customer service experience is desirable but not mandatory
- Strong problem-solving and empathetic communication skills
- Positive attitude and eagerness to learn
- Team-oriented and collaborative mindset
- Tech-savvy and analytical skills
Additional Benefits
- Comprehensive Training: Extensive onboarding to develop your skills
- Development Opportunities: Diverse career paths for growth
- Employee Discounts: On Bosch home appliances, power tools, JUNKERS products, and discounts from partner companies through the BOSCHContigoMas program
- Contract Stability: Permanent contract from day one
- Hybrid working options after 6 months and potential work abroad within the EU for up to 15 days/year
- Competitive Salary: To be discussed during recruitment
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