Summary
We’re looking for a Product UX/UI Designer to help TraceAir ship better product decisions faster. This role is for a designer who loves the full cycle: Task framing → research & hypotheses → quick prototypes → validation → production‑ready UI → post‑launch iteration.
What you’ll do
* Frame problems like a detective: Dig into user behavior, support tickets, recordings, funnel drop‑offs, and edge cases to find what’s actually broken (or missing). Mixpanel / Hotjar investigation and analytics experience is a big advantage — if you have case studies, please send.
* Generate and validate hypotheses: Propose solution directions, prototype quickly, and run lightweight research/testing to reduce risk before dev investment.
* Design end‑to‑end flows: From low‑fi exploration to production‑ready UI with strong interaction details.
* Work in a design system: Use components, variables, and libraries; enhance the system when gaps emerge; maintain consistency without slowing down.
* Partner closely with PM and Engineering: Clarify scope, align on trade‑offs, define acceptance criteria and Definition of Done, and keep delivery moving.
* Communicate clearly: Present reasoning, decisions, and alternatives — not just screens.
* Keep documentation tidy: We are a mature company, so maintaining organized records is essential. Status reports and ticket descriptions in Asana aren’t just bureaucratic tasks; they’re vital for keeping us sane and efficient. We’re seeking someone detail‑oriented enough to keep up with it.
What we’re looking for
* 3–5 years of product design experience (web apps preferred; B2B SaaS is a plus)
* Strong skills in UX thinking + UI craft (flows, states, error handling, edge cases)
* Practical experience with research and validation: usability tests, interviews, surveys, and analysis of recordings
* Comfort with product metrics: conversion, retention proxies, event thinking
* Confident Figma skills (component architecture, variants & variables, library management, prototyping)
* Experience working with design systems and contributing to their evolution
* Autonomous and proactive: you don’t need to be chased; you chase clarity
* Strong collaboration and stakeholder communication: you can negotiate, align, and move work forward without drama
* Ability to analyze and unravel complex flows and mechanics, and investigate missing information (engineering/tech background is a plus)
* English: solid working proficiency (async collaboration, reviews, documentation)
You’ll be a great fit if you…
* Enjoy moving fast without breaking the product
* Love ambiguity and can turn “we should improve onboarding” into a concrete plan with measurable outcomes
* Naturally notice inconsistencies, missing states, weird edge cases, and “silent” UX failure points
* Can balance craft with pragmatism: when to go deep vs when to ship
What you’ll work on (examples)
* Improving onboarding/activation and feature adoption using funnels + session insights
* Launching new product capabilities with rapid validation and tight delivery cycles
* Evolving key workflows and reducing friction across the product
* Strengthening the design system to enable the team to ship faster and more consistently — negotiating and prioritizing resources, delivering designs, and overseeing execution
What we’ll ask in the hiring process
* Portfolio with 2–3 case studies showing your thinking (problem → research → options → validation → outcome)
* Ability to explain tradeoffs and how you used research or data to make decisions
* Examples of close collaboration with PM/engineering and shipped outcomes
Benefits
* 🌴 Unlimited paid vacation
* 🏥 Private health insurance
* 🎓 Skyeng English lessons
* 🧘 Online yoga sessions
* 💬 Therapist & group support
* 👕 Branded TraceAir swag
* 🚀 Maximum autonomy & minimal process overhead
Hiring Process
* HR screen
* Technical interview
* Test task
* Team interview
* Offer
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