Service Manager - SCIB Málaga
Country: Spain
**WHAT YOU WILL BE DOING**
**SCIB is looking for a **Service Manager **, based in our **Málaga **office.**
**WHY YOU SHOULD CONSIDER THIS OPPORTUNITY**
**Santander Corporate & Investment Banking (SCIB) **is Santander's general division that supports some of the world's most complex and sophisticated corporate and institutional clients, offering customized services and value-added wholesale products to best meet their needs.
Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper.
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
**WHAT YOU WILL BE DOING**
As a **Service Manager in SDS SCIB **, you will have the opportunity of working with a big number of different Systems, Infrastructure and Development teams. The Service Manager is the main point of contact for a Business Line regarding Production related topics. You will ensure the level of service delivered to the Business is improving and aligned with IT investments. You will have the responsible to maintain an adequate synchronization with Business stakeholders and manage Business escalations on Production. You will align on Business organization and coordinates a selection of Business processes. Collaborate in the preparation of plans and their follow-up: Strategy, best practices, coordination of tasks/suppliers/technical teams Act as a facilitator between Product Teams members and Technology teams.
We need someone like you to help us in different fronts:
- Responsible for the service from the point of view of OPERATION with "end to end" responsibility for the service and ensuring compliance with SLAs through the processes of Incidents, Problems, and changes, and always aiming for maximum availability of the service.
- Collaborate in the creation, execution and monitoring of improvement plans for Global products / services.
- Make proposals and manage the implementation of improvements in local procedures adapting them to the global processes of Incidents, Problems and Changes.
- Follow up and validate that the KPIs of the service are met, both globally and locally.
- Collaborate in the preparation of plans and their follow-up: Strategy, best practices, coordination of tasks/suppliers/technical teams.
EXPERIENCE
- Between 6-12 months of experience in a similar position.
EDUCATION
- Nice to have University degree in Computer science or STEM.
- Nice to have ITIL Certification.
SKILLS & KNOWLEDGE
- Experience working with Operative Systems (Linux/Windows).
- Experience working with Databases.
- Messaging Tools.
- Good proficiency in English.
- Desirable Knowledge in Cloud.
**Idiomas**:
- Spanish