Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
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JOB PROFILE
Job Title: Sales Associate
Responsible to: Store Manager or Assistant Store Manager
Division: Retail
MAIN JOB OBJECTIVE
Achieve sales goals and develop lasting client relationships. These initiatives are achieved by providing the highest level of customer service and complying with all company policies, procedures and directives.
JOB RESPONSIBILITIES
The responsibilities of this role are included in 3 areas:
1. Sales Generation a. Meet sales goals b. Utilize the elevated levels of sales and service to maximize sales performance c. Demonstrate an in-depth knowledge of the merchandise d. After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction e. Comply with all sales related policies and procedures f. Maintain a keen interest in the fashion industry and market trends
2. Customer service a. Provide the highest level of customer service b. Build and maintain repeat clientele; utilize client book c. Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
3. Operations a. Keep selling floor and merchandise neat, organized and stocked b. Assist in the maintenance of all inventory in the stockroom and on the selling floor c. Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork. d. Participate in inventories e. Comply with all Point-of-Sale policies and procedures f. Properly execute all relevant register functions g. Adhere to work schedule, inclusive of time and attendance h. Participate in all relevant training and development seminars, programs and meetings as directed by store management
**REQUIREMENTS**:
- Experience of retail and luxury - Able to work as a team member - Excellent personal organizational skills with attention of detail and accuracy - Able to work under pressure and to thrive in a fast-paced, challenging environment - Able to work on different tasks easily - Multi-tasking
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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
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