Top Doctors Group keeps growing!
Do you want to join the company that has revolutionised private medicine and medical technology? At Top Doctors Group, we work to digitalise healthcare and strengthen our position as the general leader in eHealth. We are an international company present in 11 countries and recognised for identifying the best doctors and clinics worldwide, while also offering advanced digital solutions for patients and healthcare professionals. Join an innovative project with real impact.
We are looking for a Client Support Team Lead to guide and empower the team responsible for delivering technical and operational support to healthcare professionals. You will ensure that onboarding, training, issue resolution, and continuous optimisation are carried out with excellence, guaranteeing a seamless experience from day one.
In this department, the team provides personalised technical and operational assistance to healthcare professionals from day one. The team manages onboarding, training, troubleshooting, and ongoing optimisation, ensuring a smooth experience and maximising the value clients obtain from our digital tools.
️ Responsibilities in the Client Support area:
- Follow the supervisor's directions to ensure physician profiles are complete according to client preferences, while maintaining our style and format.
- Make welcome calls to explain the identity of the company, its operations and the services offered.
- Explain to doctors and secretaries the tools and technical or functional aspects of the service.
- Configure and install necessary tools.
- Configure the services offered to the doctor according to the contract and roadmap: DDI, GMB, WebDoc, pre-installation of tools, connection of diaries, etc.
- Perform profile changes and updates that do not involve content (following current standards).
- Execute and follow up on tasks assigned by the supervisor, related to tools, training, and customer service.
- Maintain 100% availability during working hours to handle customer queries and calls.
- Provide support in solving simple queries on the platform.
Inform doctors about their results and help them to improve by using the tools and services available.
- Collaborate in the creation of high-quality video content by interviewing doctors on topics relevant to patients.
- Keep doctors informed about new products/services.