Capella Hanoi_
- _Full Time_
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Create and maintain proper filing systems for all documentation (e.g. colleagues personnel profiling) within the department. Ensures strict confidentiality and security of colleague and property records, files, and information.
- Ensure accurate maintenance of all colleague records and files (e.g., interview documents, reference checks, Drug Free Workplace Policy (DFWP), applicant self-identification forms, department orientation checklist).
- Actively listen to and consider the concerns of other colleagues, responding appropriately and effectively. Handle sensitive issues with colleagues and/or guests with tact, respect, diplomacy, and confidentiality. Report any colleague disciplinary issue to higher management.
- Assists higher management in suggesting and coordinating colleagues' activities, recognition programs and team building activities in efforts to promote strong employer branding and employee relations.
- Foster positive working environment for all colleagues by performing periodical check-in with team members to ensure satisfaction, maintain strong working relationship with one another.
- Respond to questions, requests, and concerns from colleagues and management regarding company and Human Resources programs, policies and guidelines.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information.
- Ensures that all colleagues' uniform and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
- Handle and report any service 'Glitches' and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner.
- Maintain strict compliance to all departmental policies, work place safety and security procedures set by the hotel.
- Report any issues or damages to the relevant department to ensure defect-free facilities and service amenities within the hotel.
- Ensures that working area is kept organised and clean at all times.
- Order and track Human Resources office supplies and forms to ensure sufficient supplies for optimal operation of daily work.