We are looking for an experienced and driven After Sales Market Manager – International Markets to join our After-Sales Department and lead the development, governance, and performance of After Sales operations across assigned international markets where EBRO will be launched.
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In this role, you will act as the primary After Sales interface between EBRO HQ and its General Distributors, Importers, and National Sales Companies (NSCs), ensuring the successful deployment of EBRO After Sales standards, business models, and performance targets.
This position requires a strong international mindset, solid experience in OEM aftersales operations, and the ability to manage diverse market structures while driving customer satisfaction, profitability, and technical excellence.
Key Responsibilities: Market Single Point of Contact Act as the central After Sales point of contact for assigned international markets, coordinating closely with General Distributors / NSCs and internal EBRO departments to ensure alignment and efficient execution of After Sales strategies.
After Sales Business Development Support and drive the After Sales business development roadmap across markets, identifying growth opportunities in parts, accessories, services, and value-added programs, while improving retention and lifetime customer value.
Parts & Accessories Performance Management Oversee and analyze parts and accessories performance at market level, including: · Stock management policies · Supply chain efficiency · Forecast accuracy · Market demand evolution Ensure Importers / NSCs have the appropriate tools, processes, and logistics structures to support vehicle parc growth and service demand.
Warranty Performance & Cost Control Monitor and manage warranty performance across international markets, ensuring: · Compliance with EBRO warranty policies · Efficient claim handling · Cost control and prevention actions · Continuous feedback loops to improve product quality and customer experience Technical Support & KPI Oversight Support Importers / NSCs in the development of technical capabilities, including: · Escalation and resolution of critical technical cases · Proper deployment of diagnostic tools, training programs, and systems · Monitoring of technical KPIs, with corrective action plans where required After Sales Operational Excellence Ensure EBRO After Sales standards, processes, and KPIs are correctly implemented and respected across: · Service operations · Parts logistics · Warranty administration · Customer support activities Customer Satisfaction & Service Quality Drive a customer-centric After Sales culture across markets by: · Supporting the rollout of customer satisfaction programs · Analyzing customer feedback and service quality results · Implementing improvement initiatives with Importers / NSCs Budget & Financial Performance Management Support After Sales budget planning and closely monitor financial performance at market level, ensuring: · Profitability targets are achieved · Cost structures are optimized · Business cases are supported with data-driven analysis Market Relationship Management Build and maintain strong, trust-based relationships with: · General Distributors / Importers / NSCs · Logistics and technical service partners · Internal EBRO stakeholders to ensure long-term business alignment and execution excellence.
Compliance & Quality Governance Ensure full compliance with: · EBRO After Sales policies and standards · Local legal and regulatory requirements · Quality and audit processes across international markets Reporting, Analysis & Decision Support Prepare and present regular After Sales performance reviews, leveraging data and analytics to: · Identify risks and improvement opportunities · Support strategic decisions · Guide market action plans and follow-up Qualifications: Bachelor’s degree in Business Administration, Engineering, Automotive Management, or related field (MBA is a plus).
Solid experience in automotive OEM After Sales management, preferably in an international or regional role.
Proven experience working with Importers, General Distributors, or National Sales Companies.
Strong analytical, strategic planning, and problem-solving skills.
Excellent communication, presentation, and stakeholder management capabilities across cultures.
Results-driven mindset with demonstrated KPI and profitability achievement.
Fluency in Spanish and English (additional languages are a plus). xpzdshu
Willingness to travel internationally as required.