Overview
MCI is a full-time, tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across multiple industries. Our contact centers use on-site and remote agents to enhance customer journeys, drive scalability and reduce costs. We’re looking for enthusiastic individuals who are passionate about delivering exceptional customer service and thrive in a team-oriented environment. Join our team as a Call Center Representative.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Responsibilities
* Answer inbound calls and respond to customer inquiries.
* Provide accurate information regarding products and services.
* Resolve customer complaints with professionalism and empathy.
* Document all customer interactions in the CRM system.
* Follow communication scripts and standard operating procedures.
* Meet or exceed performance metrics including call quality and handle time.
* Collaborate with team members and supervisors to improve service delivery.
Qualifications
* Must be 18 years or older.
* High school diploma or GED required.
* Fluent in English and Spanish (spoken and written).
* Strong verbal and written communication skills.
* Ability to multitask and manage time effectively.
* Basic computer literacy and typing skills.
* Previous customer service or call center experience is a plus.
All MCI Locations
* Must be authorized to work in the country where the job is based.
* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
Work Authorization and Screening
Subject to the program and location of the position. All applicants may be required to undergo background checks and screening as a condition of employment.
Compensation and Benefits
At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. The details may vary by geography.
What You Can Expect from MCI
* Benefits and incentives that go beyond a paycheck, including health coverage and opportunities for growth.
* Career growth and learning, with allowances for various needs depending on location.
* Employee shuttle services, company retreats, recognition gifts, and other in-office rewards.
This job operates in a professional office environment. The employee will be sedentary for long periods while using a computer and telephone headset, and may need to move objects or reach as part of the role. Reasonable accommodations may be provided in accordance with applicable law.
All aspects of employment at MCI are based on merit and qualifications. MCI is an equal opportunity employer and does not discriminate on any protected characteristic. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI reserves the right to revise this job description at any time. This description is not a contract for employment and either party may terminate employment at any time for any reason.
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