PstrongWho We Are /strong /ppbr/ppSea Ports is a group of companies within the maritime–logistics sector, with a global presence and strong specialization in trade flows with the African continent—particularly West Africa. Headquartered in Madrid, our operational footprint extends across the Mediterranean, West Africa, Northern Europe, and Asia. /ppSea Ports is the only Spanish maritime group with international activity that operates its own shipping line and provides comprehensive end‑to‑end coverage across all areas of maritime transport. /ppWe are currently looking to strengthen the team of HMM Spain, one of the companies within our group. /ppbr/ppstrongAbout the Role /strong /ppbr/ppDo you have experience in customer service within the maritime or logistics sector? /ppAre you motivated by dynamic environments where accuracy and coordination are key? /ppWe are looking for a Customer Service Specialist to join the team of HMM, playing a pivotal role in the operational and documentary management of import activities. /ppIn this role, you will ensure a smooth customer experience while supporting essential import processes, working closely with clients, ports, and internal stakeholders across the logistics chain. /ppbr/ppstrongKey Responsibilities /strong /ppbr/pulliCustomer service and incident resolution. /liliManagement and issuance of BLs. /liliCoordination and follow‑up of transportation. /liliControl and verification of import invoicing. /liliReview and management of import discharge lists. /liliMonitoring of Agency and Principal systems. /liliManagement and oversight of port platforms across the different operated terminals. /li /ulpbr/ppstrongRequired Skills Qualifications /strong /ppbr/pulliEnglish: high level (written and spoken) – mandatory. /liliPrevious experience in maritime logistics, international transport, or shipping lines (valued). /liliKnowledge of maritime documentation (especially BLs). /liliExperience using port platforms and operational systems. /liliAbility to manage multiple tasks and work under tight deadlines. /liliStrong customer orientation and communication skills. /liliProactivity, organizational skills, and ability to work in a team environment. /li /ulpbr/ppstrongCompensation Package /strong /ppbr/pulliPermanent contract. /liliFixed salary plus social benefits, including private medical insurance. /liliFlexible working hours. /lili1 day of remote work per week. /li /ulpbr/ppstrongEqual Opportunity Statement /strong /ppbr/ppSea Ports is committed to diversity and inclusion in the workplace. We welcome and encourage applications from all qualified candidates, regardless of background. /p