About the job Remote Banking Client Services Specialist (German)
About Us: With over 40 years of experience in integral banking across 88 countries, we are assembling a diverse team of multilingual investment specialists. Join our esteemed digital banking program for a rewarding career path in finance.
Role Overview: Engage with high-profile clients of a leading European digital bank, providing expert financial advice and introducing cutting-edge banking products with attractive returns.
Key Responsibilities:
- Deliver exceptional customer support via calls, emails, WhatsApp, and chat platforms for banking clients in the German market.
- Handle inquiries related to banking services, account management, transfers, and more.
- Manage back-office tasks including email and WhatsApp correspondence.
- Promote innovative banking products while adhering to transparency and regulatory standards.
- Monitor and report anomalies in applications, ensuring compliance with internal and external regulations.
- Achieve set quality standards and sales targets.
Requirements:
- Education: Preferably a degree in Business Administration, Mathematics, or Law.
- Proficiency in MS Office applications (Excel, Word, PowerPoint, Access).
- Language Skills: Fluent in German at a C2 level.
Skills and Competencies:
- Customer-focused with strong empathy and active listening skills.
- Excellent verbal and written communication abilities.
- Analytical mindset with the ability to grasp new concepts independently.
- Strong commercial acumen and adeptness in client interactions.
- Effective problem-solving skills and a proactive, results-oriented approach.
- Ability to thrive in dynamic environments and adapt to evolving technologies.
Experience: Previous banking experience is advantageous.
- Full-time position, 38.5 hours per week, Monday to Sunday (with 2 days off per week and 2 weekends off per month), from 2:00 p.m. to 10:00 p.m.
- Permanent contract with a competitive salary of 20,730 EUR gross per year.
- 32 calendar days of annual leave.
- Opportunity for career advancement within a global leader in banking services.
- Location: Madrid (Initial On-site 6-week Training is on-site in Madrid (fully paid), accommodation and transport tickets will be given to candidates coming from outside of Madrid) / Remote (Anywhere in Spain)
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