Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions. These solutions aim to optimize labor and supply chain efficiency, reduce waste, and promote sustainability, circularity, and transparency. Our products include labeling and functional materials, RFID inlays and tags, software applications connecting the physical and digital worlds, and enhanced branded packaging that improves customer experience. Serving industries such as home and personal care, apparel, retail, e-commerce, logistics, food and grocery, pharmaceuticals, and automotive, we employ approximately 35,000 employees across more than 50 countries. Our reported sales in 2023 were $ billion. Learn more at .
Avery Dennison is an equal opportunity employer.
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via.
Job Description
This position is intended to be a hybrid role with responsibilities in inside sales and customer service management. Recruitment will only be open for internal candidates. The role reports directly to the Country Sales Manager Iberia and indirectly to the Customer Service Manager Western EU.
The activities will vary depending on the assigned functional area, requiring flexibility and adaptability to business needs. Responsibilities include, but are not limited to:
1. Selling company's products and services by contacting prospective and existing customers.
2. Managing and responding to customer concerns and problems; coordinating shipments and product demonstrations.
3. Maintaining sales programs within the assigned territory by informing customers about services, supplies, prices, and new products.
4. Monitoring competitive activity and trends within the territory.
5. Traveling to customer locations for follow-ups, presentations, or demonstrations.
6. Quoting prices, terms, and delivery dates based on product knowledge and inventory.
7. Preparing reports on activities and results, including monthly sales reports for management.
8. Collaborating with the customer service team to coordinate sales activities and expedite orders.
9. Investigating and resolving customer concerns promptly.
10. Supporting the overall sales objectives.
11. Acting as a liaison to Field Sales staff; responding to sales quote requests and customer inquiries.
12. Identifying and developing new marketing opportunities through various channels.
13. Occasional travel for trade shows and sales meetings.
14. Collecting customer information to provide ROI analyses.
Key Responsibilities as Customer Service Representative:
* Order Management: Providing accurate order-entry services via phone, fax, web, and email; managing order amendments, tracking, and resolutions.
* Enquiry Handling: Managing after-sales support, troubleshooting, and communicating with manufacturing locations regarding service performance, quality, and stock levels.
* Account Management: Monitoring existing business, identifying demand fluctuations, forecasting volume changes, quoting prices, and maintaining customer price-books.
* First Line Technical Support: Assisting customers with product questions, providing product and application recommendations, and basic technical support.
Qualifications
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* High School Diploma required; Bachelor’s degree preferred.
* Previous experience in customer service or sales administration; strong communication, listening, and negotiation skills.
* Ability to prioritize tasks and meet deadlines.
* Knowledge of selling techniques and negotiation.
* Proficiency in English.
Additional Information
We offer:
* Structured integration and skill development programs
* Competitive remuneration
* Workplace flexibility
* International development opportunities
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