- Metropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and serve as their trusted advocate and operational champion across product, data, operations, and finance
- Reporting directly to the VP of Partner Success, you will focus on driving measurable value and retention for our most important portfolio partners rather than traditional sales-focused roles
- By translating partner objectives into actionable cross-functional initiatives, delivering high-quality reporting, and building durable executive-level trust, you will ensure consistent performance and unlock organic growth opportunities across your portfolio
- Own end-to-end partner success and retention for a portfolio of strategic partners
- Serve as the primary day-to-day relationship owner and the partner’s internal advocate at Metropolis, channeling partner reporting, product, and data needs to appropriate internal teams, driving follow-up to completion, and closing the loop
- Develop a deep understanding of each partner’s business objectives, operational goals, and financial budget while ensuring Metropolis consistently delivers against them
- Own the financial performance of your portfolio, delivering on partner budget commitments while ensuring internal financial targets are met
- Partner closely with the Data team to produce high-quality weekly updates, Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs) that clearly demonstrate driven value
- Champion new Metropolis initiatives, products, and service offerings with partners to build the value case, secure buy-in, and drive adoption
- Unlock growth across the portfolio by adding new accounts within existing partner portfolios and expanding service offerings within accounts already under contract
- Build durable, executive-level trust through consistent delivery, financial discipline, fast responsiveness, and visible ownership of commitments
- Lead the resolution of partner escalations by coordinating cross-functional responses and driving root-cause follow-through
- Serve as the voice of the partner internally to represent their needs in product, operations, and data discussions and help shape priorities accordingly
Benefits
- We subsidize high-quality health insurance coverage for full-time and hourly employees
- Equity options - We offer ownership opportunities through stock options
- Wellness benefits - A wellness program designed to support a variety of needs
- Health insurance - We subsidise high-quality health insurance coverage for full-time and hourly employees
- 401(k) match - Plan for your future with a 4% company match
- Parental leave - Receive support prior to, during leave, and as you transition back to work
- Time off - Unlimited PTO for salaried employees, and a generous PTO package for our hourly employees
- Paid holidays - We observe major holidays with company-wide closures, and double hourly rates for those who work
- Hybrid environment - Magic happens face to face, but we support a versátil working model