About Us
We drive our decisions with data, technology is at our core and innovation is everywhere. However, our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Role Overview
We are looking for Account Managers who will support the Local Partner Services team in Madrid managing a portfolio of partners. They will be responsible for informing and advising our accommodation partners in regards to their business performance, market opportunities and industry trends. They will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for customers.
Please note, this is not a permanent position & is a fixed term contract for circa 9 months.
Key Job Responsibilities and Duties:
* Pro-active communication with partners in your region by market visits, telephone and by internal messaging to assist with the development of the business
* Responsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed, also responsible for evaluating local market characteristics, trends and drivers
* Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer Booking.com's customers the best availability and competitive pricing)
* Be knowledgeable on Booking.com's products so that their benefits and usage can be explained to Partners
* Responsible for taking Customer Service issues which relate to their portfolio and solving these in the most efficient manner for the business, partner and customer
* Support the organization of events, such as workshops and webinars, for partners. Also encouraged to attend in the partner events for their portfolio
* Be aware in terms of public affairs and public relations in their scope, becoming familiar with the different regulations and laws approved and affecting our industry.
Role Qualifications and Requirements
* Significant experience in a relevant account management/sales/business development function
* Strong commercial and communication skills
* Proficient in spoken and written English and Spanish
* Proven experience within e-commerce and/or travel industry
* Proactive with a sense of responsibility and can work independently
* Accurate, strong analytical skills and an eye for detail
* A team player, self-motivated, flexible and open to change
* Open to learn mindset
* Time management and prioritization skills are essential
* Driver's license
* Availability to travel up to 50% to a designated area within the country
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
* Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
* Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
* Industry leading product discounts - up to $1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Diversity, Equity and Inclusion (DEI) at Booking.com:
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.