PbAbout the Role /b /ppWe are entering a new phase of expansion across North America, with plans to expand internationally this year. From boutique safari tents to architecturally striking domes, we are redefining outdoor hospitality for the modern traveller. /ppbr/ppWe’re looking for a proactive and detail-oriented Account Manager who can own partner relationships, ensure smooth operations, and improve performance across our portfolio. /ppbr/ppThis is a hands-on role where you’ll play a key part in partner success, guest experience, and day-to-day execution. /ppbr/ppbAbout Us /b /ppBranch Out Glamping is a leader in the glamping industry, with nearly 15 years of experience in outdoor luxury accommodations. /ppbr/ppWe partner with landowners, deploy high-quality units at their properties, and manage bookings across major platforms to deliver exceptional guest experiences and strong returns. /ppbr/ppWe operate at the intersection of travel, hospitality, and outdoor living, offering a unique opportunity to be part of a fast-evolving category. /ppbr/ppbHow Our Model Works /b /ppWe operate a partnership-based model: /pulliWe partner with landowners/hosts to deploy and operate glamping units on their land /liliWe drive demand through online travel agencies (Airbnb, Booking.com, etc.) /liliWe manage bookings and guest communication, while our partners handle on-site operations /li /ulpThis means our team sits at the intersection of bB2B (partners) /b and bB2C (guests) /b—ensuring both sides succeed. /ppbr/ppbIn this context, here’s what you’ll be responsible for: /b /ppb1. Partner Success (B2B) /b /pulliBuild and maintain strong relationships with landowners/hosts /liliAct as the main point of contact for assigned accounts /liliEnsure alignment, responsiveness, and long-term partner satisfaction /liliIdentify opportunities to improve operations and overall performance /li /ulpb2. Guest Experience Reservations (B2C) /b /pulliManage reservations (bookings, modifications, cancellations, special requests) /liliServe as a point of contact for guests via email and phone /liliHandle escalated guest issues with professionalism and care /liliEnsure a consistently high-quality guest experience /li /ulpb3. Performance Account Growth /b /pulliMonitor key metrics such as occupancy, booking trends, and guest feedback /liliSupport listing optimization across OTAs (pricing, content, positioning) /liliIdentify opportunities to improve performance and partner results /liliContribute to revenue growth through better execution and coordination /li /ulpbr/ppbWhat We’re Looking For /b /pulli2+ years of experience in account management, hospitality, hotel operations, or short-term rentals /liliNative-level English (written spoken) /liliExperience with OTAs, reservations, and CRM systems (HubSpot preferred) /liliStrong communication skills and the ability to manage both partners and guests effectively /liliHighly organized, proactive, and comfortable taking ownership /liliAbility to identify patterns and improve performance through execution /liliComfortable being on-call during weekends when needed /liliComfortable working in a fast-paced, hands-on environment where priorities can shift /li /ulpbr/ppbWhy Join Us /b /ppBe part of one of the fastest-growing categories in travel, with strong momentum and upcoming international expansion /ppbr/pulliJoin a small, high-impact core team and play a key role in how we scale /liliBe part of a fast-growing category in travel, with strong momentum and upcoming international expansion /liliWork in a high-growth, entrepreneurial environment where your impact is visible /liliReal ownership and strong growth opportunities as the company scales /liliRemote-first setup with a collaborative, international team /liliPerformance-based incentives /liliOpportunity to help shape a category-defining brand /li /ulpbr/ppbr/ppbSound Like You? /b /ppThis is more than a job—it’s an opportunity to be part of a growing company and play a key role in how we scale. /ppbr/pulliIf you’re excited by ownership, impact, and being part of building something meaningful, we’d love to hear from you. /li /ul