BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
About the job
As IT Service Delivery Manager, you will be responsible to ensure the end-to-end delivery of IT for Data services to PF subsidiaries & Corporate, by your team under two different operating models: (i) Managed model (application owners of Data Products, assuming full responsibility for asset lifecycle management), (ii) Extended Team Model (providing experts Big Data profiles embedded within customer’s squads).
The services will be delivered ensuring full alignment with the PF IT DATA Tribe at Corporate level, so in line with BNPP group standards and strategic guidelines, fostering consistency, collaboration, and compliance across PF organizations.
RESPONSIBILITIES
The main responsibilities are:
* Overseeing services delivered by the team, being an active contributor in the development of subsidiaries’ initiatives and during the setting up of new services (IT For Data services and/or management of Data products).
* Concerning the "managed model" services:
* Ensure operational excellence (availability/SLAs, incident/problem/change management, capacity and cost control).
* Guaranteeing the proper functioning in everyday use of applications and infrastructures serving the Businesses.
* Ensure the maintenance of mandatory documentation, guarantee governance of the asset, security and compliance standards.
* Assessing customer feedback and using creativity to establish, improve, and refine services.
* Close management of external services providers.
* Guarantee communication with the stakeholders and users.
* Contribute to the management of the P&L of Services in your perimeter.
* Support, develop and empower team members, focusing attention on their individual skillset, aspirations and development needs, to capacitate them to the current role and future challenges.
* Management of staff holidays, absences, back-ups schemes, follow-up recruitment processes, mobility’s and newcomers; evaluate daily work and write annual appraisals; follow up on each group member’s performance and motivation.
* Foster a culture of continuous learning and improvement/innovation within the teams.
What we are looking for:
* Bachelor’s/master’s in computer science, Engineering, or related field (or equivalent experience).
* +5 years in IT delivery roles, with at least 2 years in leadership of teams/services (multi-squad, multi-country).
* Proven track record leading IT data deliveries in complex, multi-stakeholder environments.
* Knowledge in Big Data, Cloud and CI/CD technologies.
* Demonstrated Application Ownership for data-centric products/services (run/operate, SLAs, risk & compliance).
* Strong Agile delivery background (Scrum/SAFe/Kanban).
Nice to have:
* Experience with generative AI technologies to drive innovation in data-driven solutions and optimize business processes.
* Understanding of Agentic AI frameworks and their practical application in enterprise environments.
* Clear communication, stakeholder engagement across business & IT, and client focused.
* Decision-making under uncertainty; structured risk management and escalation.
* Ability to Deliver / Results driven.
* Team leadership, coaching, and partnership management.
* Personal Impact/Ability to influence and to generate people’s commitment.
* Strong organizational skills.
Languages
* French level B2/C1 - nice to have
WHO ARE WE?
We are South Europe Technologies (S.ET); the IT, Data and Operations Shared Service Center of BNP Paribas Personal Finance, with delivery centers in Spain and Portugal, providing the best solutions to BNPP PF entities around the world such as Cetelem (specialized, between others, in financial partnership of major retailers, consumer goods companies and car dealerships).
Among other services, our portfolio is composed of:
* Applications Management (Architecture, Project Management, Development, and Quality Assurance).
* IT Risks & Cybersecurity Services.
* Data Analytics and AI.
Our offices are in Spain (Madrid) and Portugal (Lisbon, Porto). The company brings together over 200+ employees, with expertise in various technologies (Java, .Net, Python, Tibco, APIGee) and other operational roles (Functional Analyst, Project Manager, Business Analyst, Auto Stock Financing operators, Data Scientist). We keep growing!
About our culture:
We are proud to create, maintain and develop business solutions for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.
Working in an Inclusive and Multicultural environment, we encourage everyone to develop their talents and skills, offering various career opportunities and internal mobility programs, within local SET teams or in other entities within the Group.
We value our employees’ experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone’s personal time.
We embraced a hybrid way of working because we believe social connection always adds value to our day-to-day activities.
010 Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
010 Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
010 Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
010 Hybrid telecommuting model (50%).
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
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