Overview
As Contentoo grows, we’re opening a location in Valencia. You’ll have the opportunity to work closely with Contentoo's founder, Jeroen, as one of the first hires in Valencia. At Contentoo, we help businesses grow through exceptional content, scaling creation and localisation on a global level. As Europe’s leading content platform, we connect industry experts, talented creators, and translators with clients from a wide range of industries.
Responsibilities
* Act as the trusted operational partner for our main Enterprise client, aligning with multiple stakeholders to ensure goals are delivered effectively and on time. Document and maintain Standard Operating Procedures to standardise workflows and drive efficiency across teams.
* Continuously simplify and optimise recurring processes to make operations scalable and effective.
* Collaborate closely with cross-functional teams such as Talent, Product, and CSMs.
* Data & Customer Success Tooling:
Safeguard data accuracy across CS reporting.
* Maintain dashboards to empower both the CS team and decision-makers with actionable insights.
* Manage and optimise CS tooling, including health scoring, playbooks, workflows, and automation features.
* Provide enablement and training to CSMs, ensuring tools and processes are fully leveraged.
* Proactively identify and implement automation opportunities to reduce manual work and scale operations.
What you’ll bring
* You are fluent in English, both verbally and in writing.
* 2 years of experience in operations and project management.
* Strong analytical skills and confidence in working with data (experience with CS tooling is a plus).
* Your time management skills and attention to detail are excellent.
* You enjoy working in a fast-paced, changing environment.
* A process-driven mindset with the ability to simplify, improve, and document workflows.
* Experience in the marketing or SaaS industry is a plus.
What you’ll get
* We offer the opportunity to be a true entrepreneur. We welcome your fresh ideas, and we will continuously coach you and guide you in your role.
* 1-1 Customer Success coaching
* Content knowledge classes
* CSM career development framework
* 25 paid holidays, a monthly Alleo budget, and a solid pension plan.
* We’ll provide you with a laptop of your choice (HP or Mac) and all the office and home supplies you need to succeed.
* Be part of a scale-up and grow together. The team currently consists of about 30 international members;
our cultural pillars are :
* Human:
You add value with a personal touch
* Authentic:
You are open and honest
* Inventive:
You proactively find ways to do better
* Vibrant:
You add a splash of colour
* Teamwork is the core of our success, and we look forward to welcoming you to our celebrations.
A day in the life
It’s Tuesday morning, and you start by reviewing the project management tool to ensure Enterprise client projects are on track. You flag items in Slack for follow-up and send updates to the teams to keep deadlines moving. Mid-morning, you update an SOP with a newly optimised process and share it with the team. After lunch, you host a short enablement session with Customer Success Managers, walk them through new CS tooling updates and answer questions. Later, you audit licence and renewal data ahead of the month-end close, spotting an issue early and resolving it with the responsible CSM. Before wrapping up, you check in with the Talent team to confirm resources are in place for an upcoming Enterprise client expansion. You align with your CS Ops Manager to review next steps, then sign off for the day.
Note:
Sounds good? We’re looking forward to your application. Please apply to the link below, and let’s have a virtual coffee together.
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