About the client.
This newest incoming brand is one of the biggest telecom players in the Netherlands. With over 8 million users, they deliver fast mobile, internet & TV, but with a human touch. They stand for tech made simple, inclusive service, and no nonsense. No small print, just clear connections for everyone.
About the role.
Within this new brand, it’s not just about tech, it’s about people. And you? You're the voice that makes things easy, human, and actually helpful. As a Customer Support Specialist, you're the first voice our customers hear and the one that makes their day easier. You answer questions, solve issues, and keep the vibe friendly, fast and human. No scripts, just real impact. Every call, every chat, every time.
Are you sharp, social, and someone who solves instead of stalls? Then we want you!
Job responsibilities.
* Be the go to expert for customer questions via phone, chat or email
* Guide users through solutions with patience and personality
* Spot issues, fix them or escalate when needed
* Represent the company’s voice; friendly, clear and human
* Keep customer records up to date in systems
* Able to combine both speed with accuracy
* Collaborate with internal teams to enhance the overall customer experience and feedback processes
What we expect.
* Native Dutch, any other language is a plus
* Proven experience in customer faced roles is an advantage
* A people-oriented mindset with excellent communication skills
* Ability to connect with customers and make them feel valued and heard
* A passion for technology and delivering positive customer experiences
* Problem-solving abilities and resilience in handling challenging situations
* Ability to work well both independently and as part of a team
* Available to start per September, October or November 2025
What we offer.
* The career adventure of your lifetime in sunny Valencia, Spain
* The chance to work in a scale-up environment with a high-performance culture
* Collaboration with the most well-known and fastest-growing brands in Europe
* Be part of an incredible, international community of like-minded and motivated professionals
* The opportunity to grow and develop yourself both personally and professionally
* Delicious and healthy breakfast and lunch
* A comprehensive benefits program, including Spanish classes, boot camps, the coolest team-building activities, and more
* Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance
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