Are you passionate about technology and helping others? Join our team at Agilent Diagnostic Service as a Remote Technical Support Specialist for Pathology! In this important role, you’ll be the go-to expert for customers using our innovative pathology products. You’ll provide friendly, knowledgeable support after the sale, making a real difference for our clients every day.
Responsibilities
* Manage technical support phone lines and respond to customer questions and concerns.
* Diagnose and troubleshoot technical issues remotely to find solutions.
* Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively.
* Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.
* Participate in quality improvement projects and help enhance our service offerings.
* Occasionally visit customers on-site to gain hands-on experience and support sales activities.
Qualifications
* Education: Master’s, PhD, Medical Laboratory Technologist - Histopathology, or Field Service Engineer with experience in pathology laboratories.
* Excellent technical product knowledge and remote troubleshooting skills.
* Experience in a pathology laboratory or similar environment is preferred.
* Fluency in Italian and English is required; additional languages (Danish, Dutch, Finnish, French, German, Norwegian, Spanish, Swedish) are a plus.
What We Offer
* The position can be remote, hybrid, or office-based.
* Comprehensive training and development opportunities, starting with an onboarding program to ensure a smooth start.
* A dynamic environment focused on delivering top-tier customer service.
* Core global benefits, plus additional perks such as Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, and company activities (benefits may vary by country).
* Dedicated to work/life balance.
This is a full-time position with a weekly schedule, offering the option to work remotely. Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected categories.
Additional Details
* Travel required: Occasional
* Shift: No specific shift mentioned
* Duration: No end date specified
* Job function: Not specified
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