Overview
We're building the future of advertising and looking for the minds to help us do it. Darkroom is a technology-driven growth marketing firm focused on growth-stage consumer companies. We were founded in 2017 out of a conviction that the iconic ad agencies of tomorrow would look very different. Darkroom is a human services firm built on a universal AI commerce layer called Matter. Our model deploys a unique blend of senior, human resources enriched by an agentic technology stack that enhances output, efficiency, and revenue generation for our clients. Our team has been responsible for billions of dollars in trackable revenue across the various e-commerce marketplace, direct-to-consumer, and social commerce programs under management. Using research aggregated across these engagements, we accelerate results for our portfolio by developing high-impact digital strategies that unlock gateways to revenue growth, transform marketing operations, and prioritize profitability. What started as a boutique design agency evolved into one of the fastest-growing private companies in America (Inc. 5000), one of the most successful results-driven performance media agencies of the 2020s (Varos), and esteemed recognition by Forbes 30 Under 30 for our founders’ contribution in Marketing & Advertising (Forbes).
Your Role
We are looking for an HR Generalist to help us support, grow, and empower our people. Reporting directly to the Head of People, you’ll be a trusted partner across regions, ensuring that every employee has a smooth, engaging experience from onboarding to career development. This is a hands-on role for someone who thrives in fast-moving environments, cares deeply about people, and knows how to balance empathy with execution.
Your Mission
As HR Generalist, you’ll be the connective tissue between our employees, managers, and the People team. From onboarding new hires to navigating employee relations and keeping us compliant across EMEA and US regions, you’ll help ensure Darkroom is not only a place where top talent comes — but where they stay and thrive.
Your Ongoing Responsibilities
Onboarding & Recruitment
Partner with hiring managers to craft compelling job descriptions.
Manage the end-to-end onboarding process, delivering a welcoming and seamless experience for every new Darkroomer.
Employee Relations
Serve as a first point of contact for employees and managers, offering guidance on policies, benefits, and HR processes.
Foster a positive, solutions-oriented culture across all regions.
HR Administration & Compliance
Maintain accurate employee records in our HRIS (Rippling) and ensure all documentation complies with local labor laws.
Support compliance across both EMEA and US regions, with a strong working knowledge of employment law requirements.
Benefits & Payroll
Assist with benefits enrollment, changes, and employee inquiries.
Work closely with Finance to ensure accurate and timely payroll processing.
Performance & Development
Support performance review cycles, goal-setting processes, and performance improvement initiatives.
Partner with managers to embed best practices in coaching and feedback.
Policies & Culture
Draft, update, and communicate HR policies that balance legal compliance with Darkroom’s culture of autonomy and accountability.
Contribute to People initiatives that reinforce engagement, inclusion, and retention.
Core Competencies
Strong knowledge of HR fundamentals: recruitment, onboarding, employee relations, compliance.
Experience supporting employees across both EMEA and US regions.
Proficiency with HRIS systems (Rippling preferred); familiarity with Notion and Figma a plus.
Excellent communication and interpersonal skills; able to build trust across levels and regions.
High degree of professionalism and discretion when handling confidential information.
A proactive, detail-oriented mindset — able to balance day-to-day execution with big-picture priorities.
Requirements
2+ years in an HR Generalist or similar role.
Bachelor’s degree in Human Resources, Business Administration, or related field.
Fluency in English (written and verbal).
Track record of supporting distributed, international teams preferred.
Working at Darkroom
Darkroom is not a typical agency. We are looking for A players that want to build something great. There is no room for mediocrity. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable. We believe in autonomy with accountability, truth over comfort, and outcomes over optics. If you want to build and win alongside some of the smartest people in the business, you’ll thrive here.
Benefits & Perks
Work-Life Balance: Generous paid time off policy.
Location: Remote-first culture with hubs in the Bay Area, New York, Philadelphia, Lisbon, Sao Paulo, and Barcelona.
Health & Wellness: Company-sponsored medical, dental, and vision benefits.
Generous Quarterly Bonuses: Competitive quarterly bonus structure that is substantial and role-specific.
Growth Opportunities: Interdisciplinary collaboration and cross-functional growth.
Parental Leave: Flexible parental leave benefits.
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