Job Description
The Runner is responsible for supporting the restaurant service team in ensuring smooth daily operations while maintaining the high standards of excellence and luxury expected at a Fairmont 5-star property.
This role contributes to delivering an exceptional dining experience for guests through attention to detail, outstanding service, and a strong commitment to quality and presentation standards.
Key Responsibilities
* Assist the waitstaff with table setup and preparation, ensuring all items are clean, organized, and properly arranged.
* Deliver food and beverages promptly and accurately while following the hotel’s presentation and service standards.
* Anticipate guests’ and team members’ needs to ensure a seamless and efficient dining experience.
* Replenish and maintain service stations, including cutlery, glassware, and other operational supplies.
* Ensure cleanliness and organization of service areas while complying with hygiene and safety regulations.
* Assist with the organization, storage, and maintenance of restaurant equipment and tableware.
* Clear, clean, and reset tables efficiently to support smooth restaurant operations.
* Provide support during special events and hotel activities as required.
* Comply with all Fairmont policies, operational procedures, and quality standards.
Qualifications
Skills and Competencies
* Excellent interpersonal and customer service skills.
* Ability to work efficiently as part of a team in a fast-paced environment.
* Proactive attitude with strong attention to detail and commitment to excellence.
* Strong organizational and multitasking abilities.
* Flexibility to work rotating shifts, including evenings, weekends, and public holidays.
Requirements
* Basic training or studies in Hospitality and Restaurant Management.
* Minimum of 1 year of previous experience in a similar role, preferably within luxury hotels or high-end restaurants.
* Basic knowledge of food and beverage service standards.
* Fluency in Spanish and English; additional languages will be considered an asset.
* Professional appearance and grooming in line with luxury hospitality standards.
* Valid Food Handling Certification.
Additional Information
Our Values
Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.
Belonging:
We celebrate our differences. We support one another and always stand together.
Integrity:
We build trust through mutual respect and authenticity.
Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences.
Excellence:
We build genuine connections and cherish every opportunity to make those around us feel special.
Diversity and Inclusion
Committed to creating an inclusive environment where diverse talents thrive, we welcome candidates from all backgrounds to join our team.
Employee Benefits
Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.
We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.