Calling all Customer Service Representatives! We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.
If you are a German speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with people, this opportunity is for you! Join us in embracing the best of both worlds from the comfort of your home and within our vibrant office space, with our hybrid working model!
Tasks
In this role, you will undergo comprehensive training to prepare for delivering top-notch client service in the payment industry.
Your responsibilities will include customer service tasks such as blocking lost or stolen credit and debit cards, handling identity verification, providing solutions to queries, and analyzing potentially fraudulent transactions.
The responsibilities :
* Communication: Connect with B2C customers via phone, providing service-oriented solutions.
* Administration: Handle admin tasks and follow up on questions and requests to keep operations smooth.
* Teamwork: Foster a positive working environment, motivate colleagues, and ensure customers feel genuinely appreciated.
Requirements
* Native-level proficiency in German (spoken and written) and a good command of English.
* A high school diploma or equivalent qualification.
* Previous customer service experience is a bonus but not mandatory.
* Excellent communication skills for confident customer interactions.
* Strong problem-solving abilities to efficiently address customer inquiries.
* Ability to juggle multiple tasks and pay attention to detail in a fast-paced setting.
* Comfortable using computer systems and software applications.
* Flexibility to work shifts including evenings, weekends, and holidays.
* Appreciation for a diverse and lively workplace culture.
* Opportunities for internal growth and career development.
* Extensive training to equip you with necessary skills and knowledge.
* Incentives and rewards to motivate and recognize your efforts.
* A permanent position with a competitive salary for stability.
* Support for mental health and well-being.
* Perks such as unlimited coffee and fresh fruit on office days, free online Spanish lessons, personal training sessions, and staff parties.
If these points match your strengths and aspirations, we look forward to hearing from you! Join our team and begin an exciting career with a company that values each individual. We can't wait to welcome you aboard and create amazing experiences together.
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