Teleperformance Overview Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Presales Representative – German Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a Presales Representative with a high level of German to join our team. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories.
Main responsibilities Execute daily outbound phone calls and respond to emails regarding clients inquiries and detect and establish new business possibilities in selected market area
Ensure client satisfaction by excellent customer care in every contact throughout the sales cycle.
Proactively detect possibilities of cross-selling and up-selling and establish new business possibilities
Retain and grow the existing base of customers
Interpret customer needs and proactively act to understand those needs
We hope from the candidates Degree in Biology, Biochemistry, Chemistry, Biotechnology, Biomedicine, or similar fields is considered an advantage
Strong technical aptitude and ability to quickly learn and understand complex scientific concepts
Ability to work collaboratively with cross-functional teams, including sales, marketing, and product development
Previous sales experience in managing own sales funnels and being in close contact with clients
Native level of German with an excellent English level (spoken & written) is required
Previous experience with analytical instrumentation sales (CMR) and Microsoft Office are desirable
Able to multitask and stay detail oriented
Knowledge of Business Intelligence tools
Motivation & personality seeking customer satisfaction in a multi-stakeholder environment
Experience working in a lab environment or in service sales
Experience in a call centre environment performing outbound calls
Experience working in a lab environment or in service sales
Desirable Skills Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
What we offer A full-time position with working hours from Monday to Friday
Salary: 22.200€ gross/year + up to 6.000€ gross/year in bonus + 1.800€ gross/year attendance bonus
Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
Permanent Contract
Relocation Package
Established career path to grow within the project
Continuous training and certifications
Dynamic business casual environment with colleagues of all ages gathered in a highly motivated team
Excellent work environment, great colleagues, social arrangements and personal development
#J-18808-Ljbffr