Pb ABOUT THE ROLE /b /p p This role is part of the Customer Service team for the Iberia region and is focused on delivering a high-quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders. The position plays a key role in ensuring customer satisfaction, operational accuracy, and compliance with service level agreements, contributing to the overall performance of the Iberia business. /p pb WHAT ARE YOU GOING TO DO? /b /pulli Manage customer orders from receipt to delivery, ensuring accuracy and timeliness /lili Act as the main point of contact for customers in the Iberia region /lili Coordinate with internal departments such as sales, logistics, supply chain, and finance /lili Monitor order status, deliveries, and potential incidents, proactively communicating with customers /lili Handle claims, incidences, and customer queries, ensuring proper resolution /lili Ensure compliance with internal processes, customer requirements, and agreed service levels /lili Maintain updated and accurate information in internal systems /lili Support continuous improvement initiatives within the Customer Service function /li /ul pb WHAT DO YOU BRING? /b /pulli Previous experience in Customer Service, Order Management, or a similar role /lili Customer-oriented mindset with strong communication skills /lili Good organizational skills and attention to detail /lili Ability to work collaboratively in a team environment /lili Comfortable working with ERP systems and MS Office tools /lili Proactive attitude and problem-solving skills /lili English is a plus /li /ul pb WHAT DO WE OFFER? /b /pulli A temporaly contract in a international and dynamic environment /lili A structured onboarding and continuous support from the team /lili Rotating shifts with clear scheduling, 9.00 to 17.30 – 10.30 to 19.00. /lili Compensation for worked public holidays in line with the collective agreement /lili Opportunity to gain experience in a regional role within the Iberia organization /lili A collaborative work environment focused on continuous improvement and customer satisfaction /li /ul