Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and providing unique customer relationships, mainly focusing on innovation. We are seeking a Technical Lead .
Main Tasks:
1. Support sales and functional teams in assigned accounts when technical knowledge of the solution is required, including solution design, estimation, and assumptions.
2. Support the Project Manager / Delivery Manager in technical leadership, bringing comprehensive platform knowledge and identifying optimal solutions to meet project demands.
3. Detect and notify risks related to project/client profitability.
4. Ensure smooth project progress in scope, schedule, and costs, alerting and anticipating deviations.
5. Ensure technical objectives are met and that software quality standards are followed.
6. Supervise effort estimations during testing phases.
7. Collaborate on project demos and ensure technical documentation is delivered.
8. Participate in technical team development and training, advising on skill improvements.
9. Identify technical up-selling and cross-selling opportunities.
10. Suggest methodological improvements and contribute to Omega's community of practice through thought leadership, training, and mentoring.
Required Experience:
1. At least 3 years of experience in the full lifecycle of Salesforce.com implementations.
2. Experience as a Salesforce.com developer.
3. Experience with modules such as Sales Cloud, Service Cloud, and Marketing Cloud.
4. Experience with agile methodologies.
5. High proficiency in English.
What We Offer:
* Permanent contract and flexible schedule to balance professional and personal life.
* Certifications plan to enhance skills and obtain official certificates from our main partners.
* Home office support.
* Flexible remuneration options (public transport, restaurant tickets, etc.).
* Health insurance.
* Professional development opportunities to evolve and grow.
About Us:
Omega CRM, a Merkle company, is a global digital firm focused on accelerating our clients' Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of the dentsu group and the largest Customer Experience Management agency in Spain, we deliver integrated media, creativity, content, technology, and strategy solutions across industries including retail, healthcare, pharma, real estate, education, and non-profit. We are proud of our high client satisfaction ratings and awards such as Salesforce Partner of the Year FY23.
We believe in growth through people, guided by our values: Talent, Flexibility, Commitment, and Innovation. We grow together.
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