REQUISITOS IMPRESCINDIBLES:
Knowledge/expertise of:
Managing IT assets: utilizing CMDB tools efficiently.
Experience managing ITSM tools, preferably ServiceNow.
Ticket analysis to determine if it's necessary to recategorize it
Prioritization of incidents according to the requirements indicated in the Service Levels
Incident diagnosis and resolution
Generate documentation and/or update existing procedures to reduce the number of incidents opened to Service Desk
Coordination with the rest of service towers for collaboration on defining the incidents solution
Active Directory knowledge
Experience with monitoring tools
English proficiency level of C1.
REQUISITOS VALORABLES:
Technical knowledge on:
- M365 (Teams, Sharepoint, Exchange, Office)
- Windows 10/11/MacOS
TITULACION REQUERIDA:
Superior Technician in Management of Compute Systems or similar valuable
AÑOS EXPERIENCIA EN PERFIL SOLICITADO:
1 - 2 years