At Medtronic, you can begin a lifelong career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
HealthCast remote monitoring, connectivity, and interoperative solutions help to optimize workflow, simplify patient management, and empower clinicians with actionable insights.
As a Strategic Customer Growth Lead, you will be the cornerstone of our customers' journey, guiding them from initial implementation through achieving their strategic objectives and maximizing the value of their HealthCast solutions.
You will blend expert project management with a keen focus on customer success, ensuring seamless adoption, driving measurable outcomes, and fostering long-term partnerships. You will report to the HealthCast Western Europe Leader and will be responsible for the project's success from the customer's perspective.
Responsibilities may include the following and other duties may be assigned:
1. Manage relationships with assigned clients, driving product adoption, ensuring retention, and facilitating renewals.
2. Develop Customer Success Plans to help customers achieve their goals.
3. Work with the Account team to define key success criteria and ensure customer satisfaction.
4. Track customer progress through key performance indicators (KPIs) and report internally and externally.
5. Schedule regular check-ins with clients to review program status and executive dashboards.
6. Establish yourself as a trusted advisor to the customer, driving continued value of our solutions.
7. Collaborate with the sales team to identify new opportunities for product usage.
8. Identify and pursue upsell and cross-sell opportunities.
9. Advocate for customer needs and resolve concerns by coordinating with relevant teams.
10. Provide expert guidance on deployment and operational best practices.
11. Lead training sessions or workshops to demonstrate product value.
12. Keep customers informed about new product features and updates.
13. Address technical questions, issues, or escalations by working with support and product management teams.
14. Stay current on platform functionality and future product developments.
15. Engage with insurance companies to explore reimbursement opportunities for customers.
Required Knowledge and Experience:
* Bachelor’s Degree required; Advanced Degree preferred.
* Nursing or Respiratory Therapist (RT) experience preferred.
* 5+ years of customer-facing experience in post-sales or services roles, preferably in healthcare.
* Proven experience driving customer satisfaction, product adoption, and retention.
* Strong public speaking, presentation, and communication skills.
* Experience developing product use cases and workflows with customers.
* Experience conducting training sessions or workshops for customers.
* Familiarity with enterprise software and healthcare technologies.
* Willingness to travel up to 50% per month.
* Proficiency in MS Office required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values.
We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves, and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity.
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