Greystar is a leading fully integrated global real estate company offering expertise in property management, investment management, development, and construction services across sectors such as institutional-quality rental housing, logistics, and life sciences. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets worldwide, with offices throughout North America, Europe, South America, and the Asia-Pacific region. It is the largest operator of apartments in the United States, managing over units/beds globally, and has a robust institutional investment management platform comprising over $79 billion of assets under management, including more than $36 billion of development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate sector. To learn more, visit our website.
JOB DESCRIPTION SUMMARY
This role involves managing an autonomous business unit, taking overall responsibility for operations, including team members' daily activities and resources, to achieve financial and operational goals. The focus is on leading by example to build a vibrant, safe, and welcoming community for residents.
Job Description
Role Summary :
The successful candidate will oversee an autonomous business unit, ensuring operational excellence, team leadership, and community building to meet set objectives.
Key Role Responsibilities :
* Act as a role model by demonstrating core values.
* Lead the team to create positive experiences and exceed resident expectations.
* Partner with marketing to develop local strategies to achieve occupancy and revenue goals.
* Implement marketing campaigns and promotional activities effectively.
* Build relationships with internal and external stakeholders, ensuring compliance and regular communication.
* Engage with residents proactively to improve service and enhance community events.
* Meet revenue targets through rate recommendations based on market data and monitor payments.
* Prepare and forecast annual budgets, analyzing financial and operational reports.
* Manage financial performance through regular reviews with stakeholders.
* Ensure investor satisfaction through timely reporting and ongoing communication.
* Promote resident satisfaction by responding promptly to questions, requests, and complaints.
* Assess training needs and develop team capabilities.
* Handle purchase orders, invoices, and communication with finance and vendors.
* Oversee tenancy management, including inspections, evictions, and fee collection.
* Drive a safety culture by managing health & safety activities and compliance.
* Ensure community operations comply with policies, laws, and regulations.
* Manage maintenance and refurbishment projects, ensuring timely completion within budgets.
* Conduct regular inspections to maintain safety, cleanliness, and appeal of the property.
Organizational
* Monitor compliance with policies and regulations, reporting violations.
* Ensure safety by reporting issues and adhering to safety standards.
* Identify areas for improvement and implement efficiency initiatives.
* Stay updated on industry standards and technologies.
Role Scope :
* Manage the Barakaldo building with over 600 units.
Key Relationships :
* Regional Operations Managers, Investors, and Portfolio Management Team.
* Support teams including HR, Finance, Systems, Sales & Marketing, Health & Safety, and Capital Projects.
About You
Knowledge & Qualifications :
* Good general education level.
* Proficient in Microsoft Office (Word, Excel, Outlook).
* Knowledge of property management software (training provided).
* Understanding of Spain's Health and Safety policies, with recognized training preferred.
Experience & Skills :
* Successful experience in property leasing and operations management.
* Leadership experience and a track record of service excellence.
* Knowledge of Landlord/Tenant legislation.
* Ability to work autonomously and as part of a team.
* Strong organizational, communication, and numerical skills.
* Proven management and leadership capabilities.
* Culturally aware and adaptable communication skills.
* Flexible, proactive, and committed to continuous improvement.
* Demonstrated change management skills.
* Core values of integrity, respect, accountability, professionalism, teamwork, and service.
Required Experience :
Director level experience in property management.
Key Skills
Restaurant and hospitality experience, interviewing, management, P&L management, employment law, sanitation, leadership, recruiting, retail management.
Employment Type : Full-Time
Experience : Years
Vacancy : 1
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