Your mission
As a Senior Account Manager, you will be the strategic architect of our partnerships across the Spanish market. We are a leading provider of public bike‑sharing systems, and your role is critical in ensuring our systems are not just operational, but high‑performing, financially robust, and deeply integrated into the urban fabric.
* Strategic Partner Lifecycle Management: Lead the full partner lifecycle for our most complex Spanish accounts, acting as the primary senior point of contact for municipalities and transport authorities.
* High‑Trust Relationship Building: Build and maintain high‑level, trust‑based relationships, ensuring long‑term satisfaction and proactive communication regarding service evolution and urban mobility needs.
* Financial Stewardship & P&L;: Own the financial performance of your assigned systems. In collaboration with our team, you will oversee accurate invoicing, payment follow‑ups, and identify growth opportunities to optimize rental revenues.
* Sustainable Commercial Expansion: Identify and execute opportunities for fleet expansions, new features, advertising sales, and B2B services to increase system utility and reach.
* Contractual Compliance & Quality: Ensure strict contractual compliance by monitoring adherence to SLAs and internal KPIs, working closely with Operations to maintain the highest service quality.
* Cross‑functional Synergy: Coordinate with Operations and Marketing teams to plan localized campaigns and pursue sponsorship opportunities that align with city goals and our integral standards.
* Strategic Advisory & Implementation: Act as a strategic advisor during expansion handovers and project implementation phases, ensuring smooth transitions and rigorous safety compliance.
* Solution‑Oriented Problem Solving: Lead the resolution of complex challenges—from operational failures to financial blockers—by coordinating with the relevant departments to ensure a swift, solution‑oriented approach.
Your profile
* Experience: Extensive experience in Account Management, Business Development, or Public Sector Consulting. A proven track record of managing high‑value contracts with Spanish public administrations is essential.
* Education: Bachelor’s or Master’s degree in Business, Public Administration, Urban Planning, or a related field.
* Languages: Native or fluent Spanish and professional English (C1/C2) are mandatory. Fluency in Catalan is a significant advantage given our presence in key regions.
* Industry Expertise: Strong background in micromobility, MaaS (Mobility as a Service), or smart city infrastructure.
* Strategic Mindset: You are a data‑driven professional who understands how to navigate the technical and financial complexities of long‑term public sector contracts.
* Communication: Exceptional presence and presentation skills, capable of influencing decision‑makers at the mayoral or board level.
* Mobility: Willingness to travel frequently within Spain to foster deep, in‑person relationships with our partners, along with occasional international travel to collaborate with our global team.
Benefits
* A job that sustainably improves your quality of life and that of your fellow humans.
* Competitive benefits: 25 days of vacation, a Retribución Flexible scheme (including monthly meal voucher), and coworking access to support your professional environment.
* Flexible work models and structures for creative freedom.
* Growth & Development: Access to professional development opportunities and specialized training.
* A strong team culture with flat hierarchies and an international network of colleagues for support and knowledge exchange.
We actively promote diversity and equal opportunities — everyone is welcome here. Great things can only be achieved together, which is why we treat one another as equals, with respect and appreciation, regardless of gender, background, position, or perspective. More important to us than your résumé are your skills, your personality, and your willingness to take on responsibility.
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